Luxury Sales Associate & Clienteling Expert

Saks Fifth Avenue Off 5th Europe Gmbh; Orange (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Disability insurance

Voluntary benefits

Job summary

Saks OFF 5TH is part of Exemplar Luxury Group, a destination for off-price luxury fashion. We’re seeking a Sales Associate to deliver a memorable shopping experience and drive loyalty in a fast-paced, luxury-brand environment.

Join a team focused on clienteling, product knowledge, and personalized service while contributing to store goals and promotional programs across multiple markets.

Qualifications

• High school diploma or equivalent.
• Experience in retail, customer service, or sales.
• Proven sales track record and results-driven mindset.
• Competitive drive and entrepreneurial confidence to succeed.
• Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships.
• Thorough knowledge of the fashion industry and a passion for sharing your expertise.
• Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes.
• Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers.
• Flexibility to work evenings, weekends and public holidays.

Responsibilities

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Be familiar with store inventory to provide customers with best product knowledge.
• Consistently greet customers and educate them on current promotions.
• Foster repeat business by building relationships with customers and promoting Saks credit card.
• Efficiently and accurately process sales transactions using the POS register system and adhere to checkout standards.
• Resolve customer issues through aligning to the core values of trust, integrity and respect.
• Achieve individual and store goals for sales, customer acquisition and loyalty program participation.
• Participate in the ongoing maintenance of the selling floor and fitting rooms, including re-sizing of fixtures, putting go-backs away, executing markdowns, and signing fixtures and windows where needed.
• Complete the markdown process with urgency and accuracy in accordance to company standards.
• Participate in store programs and selling events.
• Maintain the proper display of merchandise in the store, ensuring they comply with brand standards.
• Adhere to Asset Protection control and compliance procedures.
• Support the store’s shortage and theft awareness program through reporting methods provided by the company.
• Efficiently complete tasks or special projects assigned by store leadership.

Skills

High school diploma

Retail experience

Sales track record

Customer service

Fashion knowledge

Prompt decision making

POS equipment operation

Flexible schedule

Education

High school diploma or equivalent

Tools

POS system

Radios

Ticket scanners

Job description

Saks OFF 5TH is part of Exemplar Luxury Group, a destination for off-price luxury fashion. We’re seeking a Sales Associate to deliver a memorable shopping experience and drive loyalty in a fast-paced, luxury-brand environment.

Join a team focused on clienteling, product knowledge, and personalized service while contributing to store goals and promotional programs across multiple markets.