Luxury Retail Store Manager - Sales & Service

Robert Graham Designs; Carlsbad (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Job summary

Centric Brands is seeking a Store Manager for Robert Graham in Carlsbad, CA. The role focuses on leading sales, delivering world-class customer service, and managing operations to maximize profitability and brand experience.

You will oversee store staff, merchandising, and client relationships, driving sales and ensuring brand standards while coordinating with corporate teams. This position requires managing schedules, weekends, and promotional events.

Qualifications

• 3-5 years of management experience within a fashion/luxury retail store environment.
• Experience managing retail sales staffing and schedules.
• Availability to work weekends, holidays and be on call to cover store operational needs.
• This bonus and commission eligible position will receive a generous employee discount at Robert Graham.

Responsibilities

• Sales Generation: Meet or exceed sales goals; continuously motivate sales staff to meet assigned sales and productivity goals; support development of associates' sales techniques; demonstrate product knowledge; lead on the selling floor; collaborate with Area Manager and VP to identify marketing opportunities; work with Retail Operations and Marketing to develop events.
• Customer Service: Ensure all associates provide world-class service; maintain client communication; resolve customer problems quickly; assist with issues like returns and defective merchandise; empower staff to act in the customer's best interest.
• Operations: Ensure facility maintenance, presentation and organization; follow cash control procedures; control store expenses and budgets; ensure timely deliveries; monitor inventory movement; meet inventory accuracy and shrink requirements; ensure staff is trained on register usage; support loss prevention; build communication with corporate and mall offices; proficient in Word, Excel, Outlook.
• Visual Merchandising: Maintain merchandising directives; partner with logistics and product teams; ensure selling floor is neat and reflects visual direction; ensure displays reflect current direction; communicate product concerns; notify corporate of inventory needs.

Skills

Sales leadership

Staff development

Performance management

Customer focus

Tools

Word

Excel

Outlook

Job description

Centric Brands is seeking a Store Manager for Robert Graham in Carlsbad, CA. The role focuses on leading sales, delivering world-class customer service, and managing operations to maximize profitability and brand experience.

You will oversee store staff, merchandising, and client relationships, driving sales and ensuring brand standards while coordinating with corporate teams. This position requires managing schedules, weekends, and promotional events.