Luxury Retail Store Lead

Robert Graham; Carlsbad (CA); Presencial; USD 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount

Commission/bonus eligible

Resumo da oferta

Robert Graham is a luxury fashion brand seeking a Store Manager to lead store operations, staff, and customer service while promoting a strong sales culture. The role emphasizes achieving sales goals, coaching associates, and delivering an exceptional brand experience to customers in a fast-paced retail environment.

The ideal candidate will have 3–5 years of fashion retail management, experience scheduling staff, and availability to work weekends and holidays.

Qualificações

• Developmental and Training Skills - recruit talent, delegate responsibility, coach staff and grow talent.
• Performance Management Skills - set clear goals, track progress, provide feedback, address issues promptly.
• Customer Focus - meet internal and external customer expectations, build trust and relationships.

Responsabilidades

• Meet or exceed sales goals.
• Continuously motivate sales staff to meet sales and productivity goals.
• Support development of associates' sales techniques and product knowledge.
• Demonstrate leadership on the selling floor with staff.
• Collaborate with Area Manager and VP of Stores on marketing opportunities.
• Work with Retail Operations and Marketing to develop events that grow the local market.
• Ensure highest level of customer service and brand experience.
• Maintain client books and databases for ongoing client communication.
• Resolve client problems and complaints quickly and effectively.
• Maintain store facility, presentation, and organization.
• Control expenses, budgets, and cash procedures.
• Ensure proper inventory movement, accuracy, and shrink control.
• Train staff in register usage and management functions.
• Support loss prevention and security across store operations.
• Communicate with corporate, regional, and mall offices; ensure cross-store collaboration.
• Execute visual merchandising directives and ensure attractive displays.

Conhecimentos

Sales leadership

Staff development

Performance management

Customer focus

Descrição da oferta de emprego

Robert Graham is a luxury fashion brand seeking a Store Manager to lead store operations, staff, and customer service while promoting a strong sales culture. The role emphasizes achieving sales goals, coaching associates, and delivering an exceptional brand experience to customers in a fast-paced retail environment.

The ideal candidate will have 3–5 years of fashion retail management, experience scheduling staff, and availability to work weekends and holidays.