Luxury Retail Store Manager — Omnichannel Leader

BOGGI MILANO; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Dental, Health, Vision

401(k) + Match

Paid Time Off

Employee Discounts

Professional and Career Development

Job summary

Boggi Milano in New York is seeking a Store Manager to oversee daily operations and drive sales across omnichannel channels. You will lead, train, and inspire the team to deliver exceptional service, optimize CRM usage, and ensure a seamless customer experience aligned with brand standards.

The role requires 5+ years in store management within premium brands, English fluency, and strong leadership. It offers a competitive salary, benefits, and weekend availability.

Qualifications

• 5+ years of experience as a Store Manager in premium or luxury brands.
• Fluent in English; additional language skills are a plus.
• Knowledgeable with omnichannel retail strategies and delivering seamless customer experiences.

Responsibilities

• Deliver omnichannel customer service and supervise the sales team to meet quality standards.
• Analyze commercial indicators and results regularly; define and execute action plans to drive timely outcomes.
• Oversee CRM activities, ensuring they are fully optimized.
• Manage customer complaints, ensuring proper resolution and escalation as needed.
• Plan and allocate store activities effectively to maximize team efficiency and productivity.
• Ensure proper application of company procedures and monitor service quality.
• Supervise warehouse stock, ensuring alignment with the store's sales potential, in coordination with the Merchandising and Area Manager.
• Monitor market trends, retail initiatives, and competitors’ actions to contribute to brand development.
• Monitor and achieve sales targets, revenue goals, and profitability objectives.
• Analyze KPIs (e.g., conversion rate, average transaction value) to identify trends and opportunities.
• Create and manage shift schedules to ensure appropriate staffing.
• Set clear goals and expectations aligned with KPIs and business objectives.

Skills

Store management

Omnichannel retail

Team leadership

English fluent

Interpersonal skills

Adaptability

Attention to detail

Problem solving

Lifting 35 lbs

Weekend availability

Travel flexibility

Job description

Boggi Milano in New York is seeking a Store Manager to oversee daily operations and drive sales across omnichannel channels. You will lead, train, and inspire the team to deliver exceptional service, optimize CRM usage, and ensure a seamless customer experience aligned with brand standards.

The role requires 5+ years in store management within premium brands, English fluency, and strong leadership. It offers a competitive salary, benefits, and weekend availability.