Luxury Retail Store Manager: Elevate Client Experience

JIL SANDER; Central Valley (NY); On-site; USD 100,000 - 105,000; Full time

Job summary

Jil Sander is seeking a Store Manager in New York to lead a high-performing sales team, drive sales, and manage store operations while delivering exceptional client service consistent with brand standards.

You will build annual action plans, monitor KPIs, recruit and train staff, and maintain CRM/clienteling to grow the customer base and profitability. Strong leadership and communication in luxury retail are essential.

Qualifications

• 3+ years of experience in retail management or related role.
• Excellent verbal and written communication skills.
• Experience in luxury retail.
• Leadership and training abilities.
• Financial management experience.

Responsibilities

• Understand business strategy and achieve sales goals.
• Build store strategy and annual action plan with sales targets.
• Track store sales, KPI’s and payroll; manage budgets.
• Recruit, train and lead store associates; ensure operations run smoothly.
• Maintain CRM and clienteling; develop and manage the customer database.

Skills

Communication

Leadership

Retail management

Customer service

MS Office

Luxury retail

Client book

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Jil Sander is seeking a Store Manager in New York to lead a high-performing sales team, drive sales, and manage store operations while delivering exceptional client service consistent with brand standards.

You will build annual action plans, monitor KPIs, recruit and train staff, and maintain CRM/clienteling to grow the customer base and profitability. Strong leadership and communication in luxury retail are essential.