Luxury Retail Sales & Support Associate (Part-Time)

Tapestry; New York (NY); On-site; USD 2,066,000 - 2,996,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in New York, NY is seeking a Sales Support Associate II for a part-time role at our Fifth Ave location. You will welcome clients, assist with personalized service, operate POS systems, and maintain an organized cash wrap and sales floor.

The ideal candidate has at least 1 year of retail experience, knowledge of fashion trends, strong English communication, and a passion for delivering exceptional customer service in a luxury retail environment. Weekend availability is preferred.

Qualifications

• 1+ of previous retail experience (cashier/stock etc.)
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including iPad/laptop), use of Walkie Talkie, reading price/product sheets.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Fashion trend awareness

English proficiency

Tools

Cash register systems

Job description

Coach in New York, NY is seeking a Sales Support Associate II for a part-time role at our Fifth Ave location. You will welcome clients, assist with personalized service, operate POS systems, and maintain an organized cash wrap and sales floor.

The ideal candidate has at least 1 year of retail experience, knowledge of fashion trends, strong English communication, and a passion for delivering exceptional customer service in a luxury retail environment. Weekend availability is preferred.