Sales Supervisor (Williamsburg, NY)

Diptyque Paris; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Diptyque Paris is seeking a Sales Supervisor for our New York flagship store. You will support the Store Manager and drive sales, client experience, and operations in a luxury setting.

As a Brand Ambassador, you’ll lead by example, manage KPIs, coach the team, and ensure high standards in service, product knowledge, cash handling, and loss prevention. You’ll play a key role in clienteling and events.

Qualifications

• Experience in luxury retail setting is required.
• Strong KPI focus and results-driven.
• Excellent client service and communication skills.
• Ability to lead a team and inspire performance.

Responsibilities

• Deliver agreed KPIs for the store - KPIs focus on sales, AVT, IPT, conversion and CRM.
• Inspire and motivate the team by leading by example.
• Communicate commercial understanding to improve store performance and client experience.
• Embodiment of Diptyque values in grooming, storytelling and behaviors for a unique client experience.
• Guarantee excellent client welcoming and supervise sales to maintain brand standards.
• Contribute to Client Experience training for all team members.
• Lead as point of reference in absence of Store Manager/Asst Manager.
• Handle VIP clients directly and effectively.
• Stay aware of competitors and industry trends.
• Drive development of client database and CRM KPIs.
• Demonstrate product knowledge for new and key ranges.

Skills

Sales leadership

Customer service

Team motivation

Brand ambassador

CRM knowledge

KPI management

Product knowledge

Cash handling

Loss prevention

Visual merchandising

Tools

POS system

Inventory management

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Sales Supervisor will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque' s positioning as a true luxury brand by providing high levels of clients' satisfaction through excellent service.

The Sales Supervisor will actively contribute to sales and support the Store Manager and/or Assistant Store Manager with the operational and sales performance of the store.

In the absence of the Store Manager and/or Assistant Store Manager, the Sales Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, the Sales Supervisor will ensure Diptyque's positioning as a true luxury brand by providing a high level of client satisfaction through excellent service.

Responsibilities

• * Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
• * Inspire and motivate the team by leading by example
• * Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
• * Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
• * Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
• * Actively contribute to Client Experience training for all team members
• * Highly contribute to achievement of Client Experience evaluation target
• * Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
• * Deal directly and effectively with VIP clients
• * Be aware of key competitors and industry trends
• * Be the driving force in the development of client database
• * Leading by example, achieve CRM KPIs target Product knowledge
• * Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
• * Be pro-active in using training tools provided Store Operations
• * Responsible for opening and closing check-list
• * Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
• * Inspire and motivate the team by leading by example
• * Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business Client Experience
• * Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
• * Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
• * Actively contribute to Client Experience training for all team members Diptyque
• * Highly contribute to achievement of Client Experience evaluation target
• * Be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Manager
• * Deal directly and effectively with VIP clients
• * Be aware of key competitors and industry trends * Be the driving force in the development of client database
• * Leading by example, achieve CRM KPIs target Product knowledge
• * Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
• * Be pro-active in using training tools provided Store Operations
• * Be responsible for opening and closing checklist
• * Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash
• * Ensure full knowledge of cash desk procedures and processes
• * Be aware of all security and health and safety issues and requirements of the store
• * As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly
• * In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.
• * Adhere to VM guidelines at all times
• * As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout
• * Be attentive to details and cleanliness of the boutique
• * Work with Management to manage maintenance within the store in a timely manner
• * Complete general administrative duties as required
• * Attend meetings and calls in Store Management team's absence
• * Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management
• * Work with the Store Management team to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required
• * Inventory control to include and not limited to delivery processing/replenishment/gift wrapping
• * Maintain a clean and organized stockroom

Requirements

• Passion for fragrance, beauty, and luxury retail, with previous experience in one or more of these areas.
• Assertive, dynamic, and consistently positive, with a strong "can-do" attitude.
• Strong team-player mentality.
• Sales-focused, with a proven track record of sales achievement.
• Understanding of retail KPIs.
• Expert client-service skills and confidence interacting with the general public.
• Self-motivated, focused, and proactive.
• Expertly groomed at all times, with an appearance that reflects the company and store.

Diptyque is committed to diversity in all its forms and considers each application carefully.