Luxury Retail Sales Supervisor

Jimmy Choo; Auburn Hills (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

Michael Kors in the United States is seeking motivated fashion-focused professionals to join our team. The role centers on achieving personal and store sales goals while delivering exceptional service and deep product knowledge.

You will support operations, merchandising, and training of staff, help manage inventory and stock, and contribute to a polished visual presentation that reflects the brand. Minimum 2 years of specialty retail experience is required.

Qualifications

• Minimum 2 years specialty retail experience.
• The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
• The Company also prohibits harassment of applicants and employees based on any of these protected categories.
• If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team.

Responsibilities

• Meet personal and store sales goals
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Utilize elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
• Ensure all sales related policies and procedures are maintained
• Maintain a keen interest in the fashion industry and market trends
• Support and encourage staff to provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Assist in the training of sales staff in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving related paperwork
• Participate in inventories
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis
• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure deliveries are properly processed in a timely manner
• Identify product concerns in a timely manner
• Communicate inventory needs to support the business goal
• Ensure image and grooming standards are professional and reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Support and assist in follow-up for all training programs and seminars

Job description

Michael Kors in the United States is seeking motivated fashion-focused professionals to join our team. The role centers on achieving personal and store sales goals while delivering exceptional service and deep product knowledge.

You will support operations, merchandising, and training of staff, help manage inventory and stock, and contribute to a polished visual presentation that reflects the brand. Minimum 2 years of specialty retail experience is required.