Luxury Retail Sales Stylist - Clienteling Pro

Marcjacobs; Milpitas (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Employee discounts

401k matching

Discounts on MJ products

Job summary

Marc Jacobs International seeks a Sales Associate for the Great Mall location in Milpitas, CA to drive sales and deliver an exceptional client experience, including clienteling and store operations support.

You will engage with customers, share styling knowledge, manage client data, and collaborate with the team to maintain a guest-ready environment while upholding brand standards and policies.

Qualifications

• 1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
• Experience in generating sales, building, and developing client relations
• Demonstrated verbal and written communication skills
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Capture client data by cultivating new and existing client relationships
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Skills

Customer service

Sales generation

Communication skills

Time management

Tools

POS

Microsoft Office

Job description

Marc Jacobs International seeks a Sales Associate for the Great Mall location in Milpitas, CA to drive sales and deliver an exceptional client experience, including clienteling and store operations support.

You will engage with customers, share styling knowledge, manage client data, and collaborate with the team to maintain a guest-ready environment while upholding brand standards and policies.