Luxury Retail Sales Lead: Elevate Brand & Client Experience

FRAME; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

FRAME is seeking a Sales Supervisor to join its management team in the Charleston store. You will help achieve store sales goals and maximize profitability through effective supervision of the sales team, serving as a role model for the associates and reporting to the General Manager.

You will lead by example, develop personal sales techniques, coach others, and ensure exceptional customer service while maintaining FRAME’s brand image, visual standards, and store policies.

Qualifications

• Minimum of 2-3 years’ experience in a luxury environment.
• Ability to lead and motivate a team.
• Energetic, confident personality with a strong work ethic.
• Takes responsibility and uses mature problem-solving under pressure.
• Proven top performer with ability to motivate a team.
• Fast learner who analyzes situations and seeks solutions.
• Dynamic interpersonal and written/verbal communication skills.
• Excellent time management and ownership.

Responsibilities

• Meets personal and store sales goals.
• Continues to develop personal sales techniques and assists in the development of associates’ sales techniques to maximize sales.
• Utilizes elevated levels of sales and service to maximize performance.
• Demonstrates an in-depth knowledge of the merchandise.
• Monitors all details of a sale, including shipping, alterations, and special requests to ensure customer satisfaction.
• Ensures all sales related policies and procedures are maintained.
• Maintains a keen interest in the fashion industry and market trends.
• Supports and encourages staff to provide the highest level of customer service.
• Builds and maintains repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Resolves all customer issues and complaints quickly and effectively, ensuring client satisfaction.
• Assists sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise, etc.)
• Responsible for opening and closing the store in absence of General Manager or Assistant General Manager
• Ensures image and grooming standards are professional and reflective of the brand image, at all times.
• Adheres to work schedule, inclusive of time and attendance.
• Collaborates with General Manager and Assistant General Manager in areas of risk management, physical security, store cash controls, and inventory management.
• Understands and properly executes all management register functions.
• Assists in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
• Participates in stock take process.
• Ensures the selling floor is neat, organized, stocked and reflects the correct visual image at all times.
• Assists in the implementation and maintenance of all merchandising/visual directives.
• Ensures deliveries are properly processed in a timely manner.
• Identifies product concerns in a timely manner.
• Communicates inventory needs to support the business goal.
• Effectively relays any client feedback regarding successes and/or opportunities about product.

Skills

Leadership

Sales leadership

Customer service

Communication skills

Time management

Problem solving

Tools

POS systems

Job description

FRAME is seeking a Sales Supervisor to join its management team in the Charleston store. You will help achieve store sales goals and maximize profitability through effective supervision of the sales team, serving as a role model for the associates and reporting to the General Manager.

You will lead by example, develop personal sales techniques, coach others, and ensure exceptional customer service while maintaining FRAME’s brand image, visual standards, and store policies.