Luxury Retail Sales Lead

Michael Kors Retail Inc; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Michael Kors is seeking driven professionals to join our Sales Generation team at our Orlando store. The role focuses on meeting personal and store sales goals while delivering exceptional service and fashion expertise.

You will contribute to clienteling, merchandise knowledge, and seamless post-sale processes, including shipping and alterations where applicable. Additionally, you will support staff in achieving top customer service, nurture repeat clientele, and collaborate with management on

Qualifications

• Meet personal and store sales goals.
• Develop personal and associates’ sales techniques to maximize sales.
• Demonstrate in-depth knowledge of merchandise.
• Monitor shipping, alterations, and special requests to ensure customer satisfaction.

Responsibilities

• Support staff to provide high-level customer service.
• Build and maintain repeat clientele using client books.
• Resolve client problems and complaints quickly and effectively.
• Assist in training sales staff in register usage and policies.
• Collaborate with store manager on risk management, security, cash controls, and inventory.
• Ensure images and grooming reflect the brand during all interactions.

Skills

Sales skills

Customer service

Communication

Visual merchandising

Job description

Michael Kors is seeking driven professionals to join our Sales Generation team at our Orlando store. The role focuses on meeting personal and store sales goals while delivering exceptional service and fashion expertise.

You will contribute to clienteling, merchandise knowledge, and seamless post-sale processes, including shipping and alterations where applicable. Additionally, you will support staff in achieving top customer service, nurture repeat clientele, and collaborate with management on