Luxury Retail Sales Ambassador - Bellagio

MGM Resorts International; Las Vegas (NV); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts on hotel, F&B, and·

Free meals

Free parking

Health & Income Protection

Professional development & networking

Job summary

MGM Resorts International in Las Vegas seeks a Sales Ambassador to deliver exceptional luxury client experiences and exceed sales objectives. You will embody luxury hospitality, engage intuitively, and cultivate lasting relationships while promoting product knowledge across premium lines.

Role features an hourly base rate of $15.00 plus commission; you will welcome guests, upsell across categories, and contribute to brand education and showroom excellence within MGM Resorts' renowned standards.

Qualifications

• 2+ years in luxury retail or upscale hospitality.
• High School Diploma or GED.
• Must be 21 years of age or older.

Responsibilities

• Welcome guests with warmth and concierge-style service.
• Provide luxury product knowledge and recommendations.
• Drive sales through consultative selling and cross-category upselling.
• Deliver personalized client experiences and follow up.
• Maintain pristine visual merchandising and inventory.
• Complete brand education and uphold service standards.

Skills

Luxury retail experience

Customer service excellence

Interpersonal skills

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Sales Ambassador is responsible for delivering an extraordinary luxury client experience, fostering enduring relationships, and exceeding sales objectives. This position embodies the art of luxury hospitality and wellness through exceptional service, intuitive engagement, and a passion for beauty, artistry, and innovation. Every interaction presents an opportunity to create a memorable, highly individualized experience that reflects the property's distinguished reputation and unwavering commitment to excellence.

THE STARTING RATE:

$15.00 hourly, plus commission

THE DAY-TO-DAY:

• Welcome each guest with genuine warmth and gracious hospitality, using our SHOW Service Basics program to create meaningful WOW moments that reflect the property's luxury service standards
• Anticipate guest needs through attentive listening, thoughtful engagement, and an intuitive understanding of client preferences, ensuring an effortless and highly personalized experience
• Demonstrate comprehensive knowledge of luxury collections, while conveying product craftsmanship, benefits, and innovations with confidence and authenticity
• Curate exceptional consultations and sensorial discovery experiences, introducing distinguished product collections through storytelling, specialized knowledge, and tailored recommendations
• Exceed sales objectives through consultative selling and thoughtful cross-category recommendations, while increasing average transaction value and units per transaction
• Cultivate meaningful connections through individualized attention and thoughtful follow-up, inspiring enduring loyalty and continued engagement
• Complete all required brand and company education, mastering product expertise, consultation techniques, and established standards of luxury service
• Collaborate with retail leadership and hospitality professionals to ensure a seamless transition of services to personalized retail discovery, identifying opportunities to continually elevate hospitality standards and communicate recommendations to Retail Management
• Support exclusive experiences, product launches, and retail activations, creating distinctive opportunities for client engagement and business development
• Preserve the elegance of the retail environment through impeccable visual merchandising, thoughtful product presentation, and consistent merchandise availability
• Exercise independent judgment and initiative to anticipate opportunities for thoughtful gestures and memorable experiences, embracing a "Say Yes" mindset within established guidelines
• Adhere to all Retail, POS, Cash Handling, inventory, safety, and applicable company policies and procedures

THE IDEAL CANDIDATE:

• 2+ years of prior relevant experience in luxury retail environment or comparable hospitality environment
• High School Diploma or GED
• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community