Luxury Retail Manager

John Craig Clothier; Naples (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury menswear retailer in Naples is seeking a full-time Store Manager to oversee daily operations, provide exceptional customer service, and ensure an upscale shopping experience at the Waterside Shops location. The ideal candidate will have over two years of experience in luxury retail or high-end menswear, strong leadership skills, and a proven record of motivating teams. This on-site position necessitates hands-on engagement with customers to uphold the company’s impeccable standards.

Qualifications

• Over two years experience in luxury retail or high-end menswear.
• Ability to interact effectively with clients and staff.
• Proficiency in retail management tools.

Responsibilities

• Oversee daily store operations and team performance.
• Provide exceptional customer service to enhance shopping experience.
• Lead the sales team and motivate staff to meet store goals.

Skills

Strong Communication skills

Exceptional Customer Service

Team Management and Leadership

Sales experience

Attention to detail

Proficiency with sales systems

Experience with custom clothing

Job description

John Craig Clothier is a distinguished retailer specializing in exceptional, timeless menswear for the sophisticated individual. Established in 1996 by H. Craig DeLongy in Winter Park, Florida, John Craig has become a staple, recognized on The Esquire Retail 100 for its exceptional offerings. With locations in upscale resort and residential location like Witner Park, Naples, Jupiter, Ponte Vedra Beach, and Ocala, John Craig continues to deliver unparalleled customer service and personalized attention. The company has received numerous accolades, including MR Magazine’s 2023 Men’s Retail Specialty Store, MR Magazine's Uptown Downtown Award, Best of Orlando, Best of Ponte Vedra, Best of Winter Park, Best of Naples, and Best Men's Store in Gulfshore Life among others.

Role Description

We are seeking a full-time Store Manager to oversee operations at our Waterside Shops location in Naples, Florida. The role involves managing daily store operations, providing exceptional customer service, and ensuring a personalized and sophisticated shopping experience. The Store Manager will lead and motivate the sales team, monitor sales performance, and ensure customer satisfaction through individual attention and creating lasting relationships with clientele. As an on-site role, the position requires hands-on engagement with both customers and staff to meet store goals and maintain John Craig's impeccable standards.

Qualifications

• Strong Communication skills to effectively interact with clients, staff, and stakeholders
• Exceptional Customer Service and Customer Satisfaction skills to enhance the shopping experience
• Proven capability in Team Management and Leadership to guide and motivate staff
• Experience in Sales and the ability to meet and exceed store sales targets
• Attention to detail and an ability to maintain a sophisticated store environment
• Proficiency with sales systems and retail management tools
• At least two years experience in luxury retail or high-end menswear is a requirement
• Experience with custom clothing, made-to-measure, and measuring is an advantage