Luxury Retail Keyholder & Sales Leader

Robert Graham; Pottstown (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Commission eligible

Job summary

Robert Graham in the United States is seeking a diligent Keyholder to support store sales, staff, merchandise and customer service while promoting a high-energy sales culture.

You will ensure exemplary service, leverage product knowledge, and collaborate with the Store Manager to drive events and grow the local customer base.

This role requires weekend and holiday availability, strong communication, and a passion for fashion in a dynamic luxury brand environment.

Qualifications

• Be knowledgeable and enthusiastic about fashion.
• Excellent communication skills.
• Availability to work weekends and Holidays and report to work on a timely fashion.
• Hold Store Key.
• Act with customers in mind; establish and maintain effective relationships with customers.

Responsibilities

• Meet sales goals and continuously motivate sales staff to meet assigned sales and productivity goals.
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company.
• Demonstrate sales leadership for staff by playing an active role on the selling floor; collaborate with management to identify marketing opportunities to support sales.
• Work with the Store Manager to develop events/incentives that will grow the customer base, with emphasis on building local market.
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
• Ensure staff maintains constant client communication through client books and client database.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues; e.g., dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy.

Skills

Sales leadership

Customer service

Communication skills

Fashion knowledge

Team supervision

Weekend availability

Job description

Robert Graham in the United States is seeking a diligent Keyholder to support store sales, staff, merchandise and customer service while promoting a high-energy sales culture.

You will ensure exemplary service, leverage product knowledge, and collaborate with the Store Manager to drive events and grow the local customer base.

This role requires weekend and holiday availability, strong communication, and a passion for fashion in a dynamic luxury brand environment.