Luxury Retail Key Holder — Client Experience & Styling

Zadig&Voltaire; Orlando (FL); On-site; USD 26,000 - 42,000; Full time

Job summary

Zadig & Voltaire in Orlando is seeking a Key Holder to act as a trusted brand ambassador and essential part of the outlet team. You will support daily operations, open/close the boutique, and deliver an exceptional client experience with expert styling and product knowledge.

You will contribute to the store’s success through strong customer engagement, data capture for clienteling, and a focus on achieving personal sales goals in a luxury retail environment.

Qualifications

• Proven experience in client-focused retail sales.
• Strong commitment to delivering excellent customer service.
• Knowledge of retail sales techniques and personalized service.

Responsibilities

• Act as a dependable point of contact when management is off-site by assisting with store opening/closing and overseeing daily operations.
• Maintain a strong floor presence to drive individual sales and support the team in delivering seamless client experience.
• Ensure a consistently positive and personalized client experience by prioritizing the customer and maintaining the brand’s luxury presence throughout every interaction.
• Capture client data and support follow-up efforts to build lasting relationships and contribute to clienteling goals.
• Replenish merchandise and ensure the sales floor is consistently organized, styled, and fully stocked.
• Stay informed on key product launches and brand initiatives to educate customers and enhance selling conversations.
• Demonstrate strong personal styling and product knowledge to elevate the shopping experience.
• Utilize business reporting tools to identify opportunities, address challenges, and optimize daily performance.
• Utilize the available marketing tools to engage current and new business and drive sales.
• Embrace and utilize technology to enhance customer experience.
• Demonstrate a passion for the luxury sector and knowledgeable of industry, market and fashion trends.

Skills

Retail sales

Customer service

Communication

Time management

Visual merchandising

Brand knowledge

Tools

POS systems

MS Office

Google Docs

Job description

Zadig & Voltaire in Orlando is seeking a Key Holder to act as a trusted brand ambassador and essential part of the outlet team. You will support daily operations, open/close the boutique, and deliver an exceptional client experience with expert styling and product knowledge.

You will contribute to the store’s success through strong customer engagement, data capture for clienteling, and a focus on achieving personal sales goals in a luxury retail environment.