Luxury Retail Growth Lead

Saks Fifth Avenue Llc; New York (NY); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Job summary

Bergdorf Goodman in New York City is seeking a Business Supervisor to lead with exceptional client service and uphold our luxury brand standards. You will partner with leadership, merchants, and brand partners to drive sales growth and deliver a superior client experience on the selling floor and beyond.

The role requires 3–5 years in luxury retail or a client-focused business, a bachelor’s degree preferred, strong communication and organizational skills, and flexibility to work evenings,

Qualifications

• 3–5 years of experience in luxury retail, brand management, or a client-focused business role.
• Bachelor’s degree preferred.
• Proven ability to support business growth and achieve defined performance targets.
• Strong client engagement and relationship-building skills.
• Excellent communication and organizational skills.
• Strategic mindset with attention to detail.
• Collaborative, “win together” mentality.
• Proficiency in Google Suite and retail systems.
• Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 10 pounds.
• Flexibility to work evenings, weekends, and holidays based on business needs.

Responsibilities

• Promotes the vision and culture of the brand while championing Bergdorf Goodman values on a consistent basis.
• Develops and achieves business goals by partnering with leadership, merchant teams, and brand partners to devise creative and strategic solutions that drive sales growth.
• In partnership with Selling Leaders, develops and executes strategies to achieve sales goals through home-base and out-of-home-base selling teams, including sales volume and defined KPIs.
• Partners cross-functionally to support seasonal buy execution, key deadlines, and ongoing business initiatives.
• Collaborates with brand visual partners to ensure alignment with brand standards and business objectives.
• Partners to collate business recaps and performance insights, communicating results to key stakeholders through executive summaries and seller communications.
• Ensures delivery of a superior client experience that aligns with brand and Bergdorf Goodman service standards.
• Creates and implements client strategies with a clear vision for an emerging VIC program within Bergdorf Goodman.
• Develops and supports strategies for growth, development, and retention of existing VIC client relationships.
• Supports execution and partnership between Bergdorf Goodman and the brand on all client-facing events and experiential activations.
• Serves as a visible brand ambassador on the selling floor, modeling elevated service behaviors and client engagement.
• Builds strong, collaborative relationships with Bergdorf Goodman leadership, merchant partners, and brand teams.
• Supports alignment across selling, merchandising, and client development initiatives.

Skills

Client engagement

Relationship-building

Communication skills

Organizational skills

Strategic thinking

Team collaboration

Flexibility

Education

Bachelor's degree preferred

Tools

Google Suite

Retail systems

Job description

Bergdorf Goodman in New York City is seeking a Business Supervisor to lead with exceptional client service and uphold our luxury brand standards. You will partner with leadership, merchants, and brand partners to drive sales growth and deliver a superior client experience on the selling floor and beyond.

The role requires 3–5 years in luxury retail or a client-focused business, a bachelor’s degree preferred, strong communication and organizational skills, and flexibility to work evenings,