Luxury Retail Floor Manager – Client Experience Leader

Polène Paris; Costa Mesa (CA); On-site; USD 39,950 - 44,083; Full time

Benefits offered by this job

Competitive hourly range

Monthly ICHRA medical stipend

Dental & vision insurance

401(k) plan

Performance bonuses

Paid Time Off

Employee discount

Commuter benefits

Job summary

A luxury leather goods brand is seeking a Floor Manager for their South Coast Plaza boutique. The role involves supervising daily sales operations, ensuring exceptional customer experiences, and leading the boutique team. Ideal candidates will have 2–4 years in luxury retail and a passion for excellent service. Competitive hourly pay ranging from $29 to $32, alongside benefits like bonus incentives and health stipends, reflects the company's commitment to employee welfare and growth.

Qualifications

• Minimum 2–4 years of experience in luxury or premium retail.
• Strong interpersonal and communication skills.
• Fluent in English; additional languages are a plus.

Responsibilities

• Supervise daily activities on the sales floor and ensure smooth boutique operations.
• Support and guide Sales Advisors in delivering exceptional service.
• Build strong client relationships and support clienteling initiatives.

Skills

Interpersonal skills

Communication skills

Motivational abilities

Customer service excellence

Job description

A luxury leather goods brand is seeking a Floor Manager for their South Coast Plaza boutique. The role involves supervising daily sales operations, ensuring exceptional customer experiences, and leading the boutique team. Ideal candidates will have 2–4 years in luxury retail and a passion for excellent service. Competitive hourly pay ranging from $29 to $32, alongside benefits like bonus incentives and health stipends, reflects the company's commitment to employee welfare and growth.