Luxury Retail Assistant Store Manager — Lead & Elevate Experience

kate spade new york; Merrimack (NH); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager in the United States to partner with the Store Manager in driving sales, operations, and team development. You’ll lead by example on the sales floor, deliver exceptional customer experiences, and uphold Coach’s service standards.

Your time will be spent aligning forecasts and initiatives with brand goals, recruiting and coaching staff, and ensuring omni-channel and in-store excellence across operations, clienteling, and safety protocols.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment; strong English language proficiency.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and data acquisition; leverage social media trends.
• Ensure Operational Excellence: Oversee policies, scheduling, payroll, HR processes, loss prevention, and merchandising standards.
• Collaborate & Communicate: Partner with leadership to interpret market trends and share insights with district and corporate teams.

Skills

Leadership experience

Customer focus

Excellent communication

Problem solving

Conflict resolution

Retail systems knowledge

Store operations

Tools

Microsoft Office

Retail systems

Job description

Coach is seeking an Assistant Store Manager in the United States to partner with the Store Manager in driving sales, operations, and team development. You’ll lead by example on the sales floor, deliver exceptional customer experiences, and uphold Coach’s service standards.

Your time will be spent aligning forecasts and initiatives with brand goals, recruiting and coaching staff, and ensuring omni-channel and in-store excellence across operations, clienteling, and safety protocols.