Luxury Retail Assistant Manager: Lead & Elevate Team

tapestry; Puerto Rico; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager in the United States to partner with the Store Manager on sales performance, operations, and team development. You will lead by example on the floor, delivering exceptional customer experiences and upholding Coach’s service standards.

You will recruit and coach team members, oversee scheduling and loss prevention, and collaborate with leadership to interpret market trends and drive store initiatives.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and category initiatives.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams.

Skills

Leadership

Customer Focus

Communication

Retail Experience

Team Motivation

Tools

Microsoft Office

Retail Systems

Job description

Coach is seeking an Assistant Store Manager in the United States to partner with the Store Manager on sales performance, operations, and team development. You will lead by example on the floor, delivering exceptional customer experiences and upholding Coach’s service standards.

You will recruit and coach team members, oversee scheduling and loss prevention, and collaborate with leadership to interpret market trends and drive store initiatives.