Luxury Restaurant Assistant Manager - Guest Experience

060 SAKS & CO LLC; New York (NY, FL); On-site; USD 66,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Job summary

Saks Global Restaurants is seeking an experienced Restaurant Assistant Manager to champion operational excellence across dining rooms and kitchens, upholding premium brand standards and delivering exceptional hospitality experiences.

You will bridge strategy and floor execution, lead a 2–4 year-experienced team, manage health and safety, support profitability, and coordinate events. A four-year degree is preferred, and a flexible schedule including evenings and weekends is expected.

Qualifications

• 2–4 years of relevant restaurant management or hospitality leadership experience.
• 4-year degree preferred, or equivalent career experience.
• Leadership Style: A proven history of leading, motivating, and coaching diverse teams to achieve high-performance objectives.
• Communication: Exceptional oral and written communication skills with the ability to interface with corporate partners, culinary leaders, and guests alike.
• Attributes: Highly motivated, results-driven, strong attention to detail, and exceptional problem-solving skills under pressure.
• Tech Savvy: Basic proficiency with MS Office Product Suite, Google Workspace, and modern POS/inventory systems.
• Physical Demands: Role requires extended periods of standing, bending, climbing stairs, and the ability to lift and carry up to 35 pounds.
• Flexibility: Must be willing to work a flexible schedule based on luxury retail and hospitality business needs, which will include evenings, weekends, and holidays.

Responsibilities

• Quality & Cleanliness: Oversees the maintenance of premium quality, ambiance, and immaculate cleanliness across all dining rooms and kitchens.
• Health & Safety: Enforces strict adherence to local Health and Safety standards and Saks Global policies in all work areas.
• Financial & Performance Metrics: Drives the restaurant team to achieve and maintain a 90% score or better on seasonal secret shop reports and health sanitation evaluations.
• Fiscal Management: Manages inventory counts, processes batch invoices, assists with month-end forecasts, and reviews preliminary profit and loss (P&L) reports against the bottom line.
• Operational Continuity: Maintains accurate administrative paperwork and POS reports; partners closely with the General Restaurant Manager and Executive Chef to support overall business needs.
• Event Execution: Coordinates and supports special promotions, private bookings, and seasonal events.
• Team Leadership: Oversees restaurant Associates in completing daily tasks, maintaining a high-energy and service-oriented floor presence.
• Coaching & Culture: Responsible for mentoring, coaching, and counseling direct reports while fostering a collaborative, "win together" team culture.
• Performance Management: Provides constructive feedback, handles conflict resolution, and administers disciplinary action for Associates when necessary.
• HR & TA: Works closely with People Business Partners (PBPs) on onboarding, ongoing training, payroll, and benefits.
• Communication & Collaboration: Leadership Alignment; Cross-Functional Networking; Team Briefings.

Skills

Leadership

Communication

Team Leadership

Coaching & Culture

Performance Management

Tech Savvy

Physical Demands

Flexibility

Education

Bachelor’s degree preferred

Tools

MS Office

Google Workspace

POS/Inventory systems

Job description

Saks Global Restaurants is seeking an experienced Restaurant Assistant Manager to champion operational excellence across dining rooms and kitchens, upholding premium brand standards and delivering exceptional hospitality experiences.

You will bridge strategy and floor execution, lead a 2–4 year-experienced team, manage health and safety, support profitability, and coordinate events. A four-year degree is preferred, and a flexible schedule including evenings and weekends is expected.