Luxury Resort Retail Associate: Part-Time

Hersheypark; Hershey (PA); Hybrid; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free Hersheypark admission

Hersheypark parking

Discounts on food & shopping

Job summary

The Hotel Hershey is seeking a Part-Time Team Member for The Shops at The Hotel Hershey to deliver exceptional guest service in a luxury resort retail setting. You will manage sales, assist guests, and maintain appealing store conditions to meet yearly goals.

Ideal candidates are at least 16 years old with retail or customer service experience preferred and must communicate in English. Benefits include perks such as free Hersheypark admission and parking, plus food and shopping discounts with

Qualifications

• Must be at least 16 years of age or older on the date of applying.
• One year of retail/customer service experience preferred.
• Must be able to speak, write, and understand English.

Responsibilities

• Serve as front-line team member, assisting in all Hotel retail locations as the business warrants.
• Provide exceptional guest service within your assigned store location, including entering sales into POS system for a positive checkout experience.
• Answer guest inquiries, in person and over the phone in a timely manner.
• Exhibit thorough product knowledge and upselling techniques to guests.
• Maintain store appearance standards to ensure the store is stocked and assist in other inventory management tasks as needed.
• Resolve immediate guest concerns, partnering with lead staff when needed to prevent recurring guest service issues.
• Identify safety and maintenance related issues and relay these concerns to store leadership to ensure they are addressed.
• Help execute the Hotel Amenities program.
• Follow all cash handling procedures in accordance with Resort Revenue Group SOPs.
• Perform other duties as assigned

Skills

Guest relations

Problem solving

Task management

Organizational skills

Communication skills

Teamwork

Independent work

Job description

The Hotel Hershey is seeking a Part-Time Team Member for The Shops at The Hotel Hershey to deliver exceptional guest service in a luxury resort retail setting. You will manage sales, assist guests, and maintain appealing store conditions to meet yearly goals.

Ideal candidates are at least 16 years old with retail or customer service experience preferred and must communicate in English. Benefits include perks such as free Hersheypark admission and parking, plus food and shopping discounts with