LUXURY RESIDENTIAL SERVICE TECHNICIAN

Texadia Systems; Addison (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Texadia Systems in Addison, TX seeks a Luxury Residential Service Technician to support and troubleshoot AV and automation systems on residential projects. You will assist with installs, commissioning, and client walkthroughs, while mentoring junior staff and ensuring high-quality service.

The role involves configuring IP-based AV devices, writing automation programs, and coordinating with clients and internal teams to meet milestones.

Qualifications

• High school diploma or GED; degree in electronics, networking, audio or tech is a plus.
• Minimum of 4 years in residential technology industry; troubleshooting and installation of AV/security/home automation systems.

Responsibilities

• Handle service/support calls and troubleshoot to ensure timely completion and high quality.
• Tweak, update and write automation control system programs/code.
• Assist with pre-installation TM site surveys as needed.
• Inspect and test racks in-house or onsite at client location.
• Post-project client walkthrough and system overview.
• Provide client training and system overview.
• Perform wiring/rigging/installation with proper safety.
• Identify and solve issues impacting service calls or projects.
• Communicate progress daily to Service Coordinator and client.
• Lead and mentor junior staff as needed.
• Perform system-level diagnostics for AV, security, control/automation, and network systems.

Skills

IP-based AV configuration

Automation control programs

Security products & systems

Home networks

Read wiring/elevation drawings

Wiring/termination skills

Customer service skills

Leadership/mentoring

Detail-oriented/self-starter

Education

High school diploma or GED

Electronics / networking / audio or tech degree

Cedia ESC/ESC-T/ESC-N/ESC-D certifications

Control 4 Automation Certification

Security license a plus

AV project leadership experience

Tools

MS Office (Excel/Word/PowerPoint)

Job description

Luxury Residential Service Technician

The service technician provides technical support, troubleshooting/service calls, install team assistance when needed. They also may act as mentors for more junior level technical staff. They are the customer support face for Texadia for technical support after the installation. This position can also onboard or help commission a system, plus walkthrough and training with the client. This role could be handling one or multiple projects simultaneously.

Essential Roles And Responsibilities

• Responsible for service/support calls, troubleshooting most efficiently and effectively to assure timely completion and maximum performance. All installations/service calls must meet the highest quality standards set forth while assuming a professional environment onsite by self and/or with the team.
• Responsible for tweaking, updating and writing automation control system programs/code.
• Assistance with pre-installation and/or TM site survey when needed.
• Inspect and test fabricated racks in-house or onsite at client location.
• Post project walkthrough with the client, introduction to service.
• Client training and system overview.
• Understand, perform and quality check rigging/mounting of equipment and displays.
• Restocking and inventory of vehicle equipment/consumables daily if assigned a vehicle.
• Identify and solve issues that will impact the service call or projects.
• Provide effective communication by supplying daily updates to the Service Coordinator and client.
• Work with Service Coordinator to ensure service deliverables and milestones are met including closeout documentation and punch list items.
• The ability to perform system-level diagnostics for AV, Security, Control/Automation, Network and other technologies installed reporting issues to Service Coordinator/Support Manager.
• Responsible for returning RMA/DOA product to the warehouse in a timely fashion complete and undamaged.
• Follow all safety guidelines of Texadia Systems and client requirements.

Qualifications

• Ability to configure IP based AV devices. To include EDID and HDCP settings.
• Ability to configure/adjust automation control programs.
• Ability to configure/adjust security products and systems
• Ability to configure home networks.
• Ability to think and work independently.
• Impeccable wiring and termination skills as well as proper/safe installation techniques of all equipment.
• Must be able to read and interpret wiring, elevation and construction drawings.
• Ability to demonstrate planning, organizing and implementing skills that allow the successful completion of a service call, TM, Install project by a specific due date.
• Ability to troubleshoot and solve technical issues timely and engage manufacturers when needed.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills
• A teachable disposition and a willing attitude towards continuing education.
• Flexibility to work outside the job description when the need arises.
• Extensive experience working in a team-oriented, collaborative environment.
• Experience in leading a team, working with a team and the ability to work independently.
• Clean driving record and background check.
• Analytical and problem-solving/troubleshoot.
• Deductive reasoning skills.
• Excellent computer and network knowledge.
• Strong, coaching, mentoring and leadership abilities.
• Self-starter with keen attention to detail who takes great pride in their work and deliverable.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Possible out of town projects requiring hotel/multiple overnight trips.
• Ability to work day, evening or weekend shifts

Education, Certification and/or Experience

Minimum high school diploma or GED. Degree in electronics, network/computer science, audio or technology a plus. Minimum of 4 years of experience in residential technology industry. Must have a minimum of 3-5 years’ experience troubleshooting, completing and technical installation of audiovisual systems, including equipment rack fabrication, site preparation, termination and calibration of audio and video equipment, and implementation of security and home automation control systems.

Cedia ESC, ESC-T, ESC-N, ESC-D. Control 4 Automation Certification. Security license a plus. Additional Certifications by manufacturer or product a plus. Experience leading and supporting AV projects a plus. Candidates without certifications will be required to obtain certifications in an agreed upon timeframe/goals set. Also, additional experience may be required in place of certifications. Technical knowledge and proficiency in basic MS office applications, including MS Excel, Word, and PowerPoint.

Physical Demands

• Sitting for extended periods
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
• Stand; walk; and stoop, kneel, crouch or crawl for extended periods
• Required to climb or balance
• Ability to regularly lift and transport up to 10 pounds, frequently lift and or transport moderately heavy equipment up to 50 pounds
• Hearing and vision within the normal range

Work Environment

While performing the duties of this job, the employee is frequently exposed to outside weather conditions while physically moving equipment from warehouse to vehicle and from vehicles to warehouse. The employee is occasionally exposed to high, precarious places while obtaining material by ladder from a several story shelving unit. The noise level in the work environment is usually moderate.

4355 Excel Parkway

Suite 600

Addison, TX 75001

[phone]

Texadia Alarm and Fire License

B07351701/ACR-2316281

Electrical 36724