Luxury Reservations Specialist

Hireology; Tucson (AZ); On-site; USD 14,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) after one year

Hotel and dining discounts

Job summary

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ seeks a Reservations Specialist to be the voice of the hotel, handling guest inquiries and reservations with Forbes standards. You will input and organize reservations, respond to inquiries, and support group bookings.

Responsibilities include upselling hotel rooms, managing room inventory, and coordinating with front desk to ensure accuracy of lists and changes. Previous hospitality experience and strong communication are required.

Qualifications

• Minimum of two (2) years' experience in a customer service role required.
• Previous experience working in an upscale hotel preferred but not required.
• Excellent telephone etiquette and verbal and written communication skills required.
• Knowledge of Microsoft Office products such as Word, Excel, and Outlook required.

Responsibilities

• Providing excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel and FORBES standards
• Accurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up
• Accommodating in-house guest requests, ensuring a high level of guest satisfaction
• Maintaining accurate logs of special requests and ensuring that requests are blocked in front office systems
• Answering and directing in-bound calls to the hotel and frequently using email, coordinating and responding to mailed correspondence
• Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
• Processing rooming lists accurately as well as all changes and cancellations for group reservations
• Preparing group guest lists prior to arrival
• Controlling and blocking rooms as well as pre-blocks for special groups
• Ensuring that all reservations transferred to front office systems are accurate
• Aggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy
• Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests

Skills

Customer service

Telephone etiquette

Microsoft Office

Tools

Word

Excel

Outlook

Job description

Hacienda Del Sol Guest Ranch Resort in Tucson, AZ seeks a Reservations Specialist to be the voice of the hotel, handling guest inquiries and reservations with Forbes standards. You will input and organize reservations, respond to inquiries, and support group bookings.

Responsibilities include upselling hotel rooms, managing room inventory, and coordinating with front desk to ensure accuracy of lists and changes. Previous hospitality experience and strong communication are required.