Luxury Reservations Sales Specialist

CoralTree Hospitality; Ivins (UT); On-site; USD 25,000 - 41,000; Part time

Benefits offered by this job

Health insurance

401(k) with company match

Employee dining

Resort discounts

Other benefits

Job summary

CoralTree Hospitality’s Black Desert Resort in Utah seeks a Reservations Sales Agent to create an exceptional first impression, convert inquiries into reservations, and maximize revenue through consultative selling and personalized recommendations.

This evolving role emphasizes sales performance, resort knowledge, and experience curation, moving beyond basic reservations to tailor accommodations and experiences, while delivering warm, seamless service during the booking process.

Qualifications

• Previous reservations or hospitality experience preferred.
• Luxury hotel or resort experience preferred.
• Demonstrated sales ability with confidence recommending products, upgrading experiences, and closing sales.
• Strong verbal and written communication skills with a warm, polished, and engaging style.
• Genuine interest in learning the Black Desert Resort experience and sharing that knowledge with guests.
• Strong listening skills to uncover guest needs and personalize recommendations.
• Balance sales performance with authentic hospitality and guest trust.
• Strong attention to detail and ability to accurately manage reservation and payment information.
• Ability to multitask across reservation systems, guest profiles, email, telephone, and resort information resources.
• Experience with hotel property management, central reservations, CRM, or related hospitality systems preferred.

Responsibilities

• Respond to inbound reservation inquiries by telephone, email, and other channels with warmth, professionalism, and urgency.
• Convert guest inquiries into confirmed reservations by utilizing consultative selling techniques and confidently asking for the sale.
• Identify each guest's travel purpose, preferences, interests, and priorities to recommend accommodations and experiences that best meet their needs.
• Maximize room revenue through strategic upselling of room categories, suites, premium accommodations, packages, length of stay, and other qualifying opportunities.
• Promote and sell resort experiences including dining, golf, spa, recreation, transportation, special events, packages, and programming when appropriate.
• Maintain comprehensive knowledge of resort accommodations, room categories, rates, packages, promotions, amenities, restaurants, golf, spa, recreation, and resort programming.
• Accurately create, modify, and cancel reservations while ensuring guest profiles, preferences, special requests, payment information, and reservation details are properly documented.
• Explain rates, deposits, cancellation policies, packages, resort offerings, and reservation terms clearly and accurately.
• Personalize guest interactions by recognizing opportunities to celebrate birthdays, anniversaries, special occasions, and other meaningful travel moments.
• Meet established sales, conversion, revenue, quality, and productivity expectations.
• Participate in ongoing sales coaching, call reviews, training, resort familiarization, and product knowledge development.
• Maintain accurate documentation required for incentive compensation and follow all Reservations Sales Incentive Program requirements.
• Collaborate with Front Office, Concierge, Revenue Management, Sales, Golf, Spa, Food & Beverage, Recreation, and other resort departments to fulfill guest requests and ensure seamless arrival experiences.
• Resolve reservation concerns professionally and elevate complex guest or system issues when appropriate.
• Protect guest privacy and payment information while following all resort security, PCI, and reservation procedures.
• Perform other duties as assigned.

Skills

Reservations experience

Luxury hospitality

Sales ability

Communication skills

Attention to detail

Multitasking

Teamwork

Coaching receptivity

Tools

CRM systems

Property management systems

Job description

CoralTree Hospitality’s Black Desert Resort in Utah seeks a Reservations Sales Agent to create an exceptional first impression, convert inquiries into reservations, and maximize revenue through consultative selling and personalized recommendations.

This evolving role emphasizes sales performance, resort knowledge, and experience curation, moving beyond basic reservations to tailor accommodations and experiences, while delivering warm, seamless service during the booking process.