Luxury Real Estate Operations Lead

PGR; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

PGR, a luxury real estate boutique in Austin, seeks an Operating Manager to run day-to-day operations behind a high-end brokerage serving discerning clients.

You will gatekeep for the owner, manage calendars, CRM, listings, contracts, field coverage, and marketing, and ensure a concierge client experience. This role embraces AI and tech to improve speed, quality, and consistency while honoring privacy and compliance.

Qualifications

• 2+ years’ experience in residential real estate or related field.
• Experience in transaction coordination, mortgage, title, or licensed associate role (luxury preferred).
• Proficiency with MLS, DocuSign, CRM systems, and modern communication tools.
• Comfortable using AI tools to support drafting, summarization, and workflow creation.
• Strong writing and polished client communication skills.

Responsibilities

• Act as gatekeeper and project manager for the owner and manage calendars, reminders, and meeting prep.
• Own CRM end-to-end: data integrity, tagging, segmentation, and notes; manage inbound leads and follow-up.
• Coordinate pre-listing to listing processes: vendors, photography, MLS input, disclosures, and marketing spend.
• Own contract execution and deadline management through closing; coordinate with title, lenders, and inspectors.
• Provide on-site client coverage, showings, inspections, and luxury service with discretion.
• Develop and manage marketing content, campaigns, and referral activities; track performance and reporting.
• Document SOPs to create repeatable and scalable systems.
• Leverage AI and technology to accelerate drafting, summaries, and workflows while ensuring accuracy and compliance.

Skills

Residential real estate

Transaction coordination

AI tools usage

Writing

Communication

Field availability

Discretion and ethics

Tools

MLS

DocuSign

CRM systems

Job description

PGR, a luxury real estate boutique in Austin, seeks an Operating Manager to run day-to-day operations behind a high-end brokerage serving discerning clients.

You will gatekeep for the owner, manage calendars, CRM, listings, contracts, field coverage, and marketing, and ensure a concierge client experience. This role embraces AI and tech to improve speed, quality, and consistency while honoring privacy and compliance.