Luxury Property Manager: Resident Experience and Occupancy

Harmoniq Residential; Milwaukee (WI); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

HSA and FSA options

401(k) with company match

Paid time off and holidays

Life and disability insurance

Employee Assistance Program

Professional development opportunities

Certification support

Mileage reimbursement

Career growth opportunities

Job summary

Harmoniq Residential seeks a seasoned Property Manager to oversee two premier Milwaukee communities, The Yards and The Quin. You will drive occupancy, resident satisfaction, and operational excellence while leading onsite teams and managing budgets.

Ideal candidates have 3+ years in multifamily management, strong leasing and Fair Housing knowledge, and proficiency with property management software. Milwaukee residents benefit from a dedicated, growth-minded leader.

Qualifications

• Minimum of 3 years of multifamily property management experience.
• Previous leadership or supervisory experience.
• Strong understanding of leasing, resident relations, and property operations.
• Knowledge of Fair Housing laws and industry best practices.
• Experience managing budgets, financial reports, and operating expenses.
• Proficiency with property management software and Microsoft Office applications.
• Valid driver's license and reliable transportation.

Responsibilities

• Oversee the day-to-day operations of The Yards and The Quin.
• Ensure the communities are maintained to the highest standards of cleanliness, safety, curb appeal, and resident satisfaction.
• Conduct regular property inspections and coordinate corrective actions as needed.
• Ensure compliance with company policies, Fair Housing regulations, and local, state, and federal laws.
• Deliver exceptional customer service and foster positive resident relationships.
• Address and resolve resident concerns in a professional and timely manner.
• Lead resident retention efforts and renewal strategies.
• Plan and coordinate resident events and community engagement initiatives.
• Drive leasing activity and occupancy goals.
• Lead and support leasing team members in achieving performance objectives.
• Monitor traffic, conversions, move-ins, move-outs, and renewal metrics.
• Evaluate market conditions, competitor activity, and pricing strategies.
• Support marketing initiatives and reputation management efforts, including online reviews and social media presence.
• Manage property budgets and operating expenses.
• Review monthly financial reports and identify opportunities for revenue growth and expense control.
• Approve invoices, purchase orders, and vendor payments.
• Assist with annual budgeting and forecasting processes.
• Hire, train, develop, and motivate onsite staff.
• Conduct performance coaching, feedback discussions, and performance evaluations.
• Foster a collaborative, customer-focused, and accountable team culture.
• Partner closely with maintenance personnel to ensure efficient work order completion and preventative maintenance efforts.
• Establish and maintain strong vendor and contractor relationships.
• Monitor vendor performance and ensure quality service delivery.
• Coordinate capital improvement projects and community enhancements as assigned.

Skills

Property management

Leadership

Leasing

Resident relations

Budget management

Microsoft Office

Property management software

Education

CAM/CAPS/ARM/CPM preferred

Tools

Property Management Software

Microsoft Office

Job description

Description

Harmoniq Residential is seeking an experienced, customer-focused Property Manager to oversee operations at The Yards and The Quin, two premier apartment communities located in Milwaukee's vibrant Walker's Point neighborhood. The Property Manager is responsible for the overall success of the communities, including leasing performance, resident satisfaction, team leadership, financial management, property operations, and asset preservation.

The ideal candidate is a relationship-driven leader who is passionate about creating exceptional resident experiences while driving occupancy, retention, and operational excellence.

Key Responsibilities

Property Operations

• Oversee the day-to-day operations of The Yards and The Quin.
• Ensure the communities are maintained to the highest standards of cleanliness, safety, curb appeal, and resident satisfaction.
• Conduct regular property inspections and coordinate corrective actions as needed.
• Ensure compliance with company policies, Fair Housing regulations, and local, state, and federal laws.

Resident Experience

• Deliver exceptional customer service and foster positive resident relationships.
• Address and resolve resident concerns in a professional and timely manner.
• Lead resident retention efforts and renewal strategies.
• Plan and coordinate resident events and community engagement initiatives.

Leasing and Marketing

• Drive leasing activity and occupancy goals.
• Lead and support leasing team members in achieving performance objectives.
• Monitor traffic, conversions, move-ins, move-outs, and renewal metrics.
• Evaluate market conditions, competitor activity, and pricing strategies.
• Support marketing initiatives and reputation management efforts, including online reviews and social media presence.

Financial Management

• Manage property budgets and operating expenses.
• Review monthly financial reports and identify opportunities for revenue growth and expense control.
• Approve invoices, purchase orders, and vendor payments.
• Assist with annual budgeting and forecasting processes.

Team Leadership

• Hire, train, develop, and motivate onsite staff.
• Conduct performance coaching, feedback discussions, and performance evaluations.
• Foster a collaborative, customer-focused, and accountable team culture.
• Partner closely with maintenance personnel to ensure efficient work order completion and preventative maintenance efforts.

Vendor and Asset Management

• Establish and maintain strong vendor and contractor relationships.
• Monitor vendor performance and ensure quality service delivery.
• Coordinate capital improvement projects and community enhancements as assigned.

Requirements

Qualifications

• Minimum of 3 years of multifamily property management experience.
• Previous leadership or supervisory experience required.
• Strong understanding of leasing, resident relations, and property operations.
• Knowledge of Fair Housing laws and industry best practices.
• Experience managing budgets, financial reports, and operating expenses.
• Proficiency with property management software and Microsoft Office applications.
• Valid driver's license and reliable transportation.

Preferred Qualifications

• Experience managing luxury or Class A multifamily communities.
• Professional certifications such as CAM, CAPS, ARM, or CPM.
• Experience with revenue management and occupancy optimization strategies.
• Familiarity with the Milwaukee multifamily housing market.

What Success Looks Like

• High resident satisfaction and retention rates.
• Achievement of occupancy and revenue goals.
• Strong team engagement and development.
• Well-maintained communities that reflect Harmoniq Residential's brand standards.
• Consistent delivery of exceptional resident experiences.
• Effective management of operating budgets and financial performance.

Benefits & Perks

• Competitive salary and performance-based bonus opportunity
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and continuing education opportunities
• Industry certification support and reimbursement opportunities
• Mileage reimbursement for business-related travel
• Career growth opportunities within Harmoniq Residential

Why Join Harmoniq Residential?

At Harmoniq Residential, we believe exceptional communities begin with exceptional people. We are committed to creating outstanding living experiences, fostering meaningful connections, and investing in the growth and success of our team members.

Join us and help shape the future of two of Milwaukee's most exciting apartment communities!