Luxury Onboarding & Launch Specialist

Luxurypresence; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Luxurypresence is looking for an Onboarding Specialist to join our Client Success team in Austin, TX. You will guide the build‑out and design of award‑winning websites for luxury real‑estate professionals, acting as a brand ambassador and project manager through launch.

You’ll build strong client relationships, translate visions into actionable steps for internal teams, and manage timelines while delivering a polished product with white‑glove service.

Qualifications

• 0–2 years of experience in software implementation, media agency work, or creative/client operations.
• Experience coordinating client calls, meetings, and projects in a fast-paced environment.
• A strong sense of empathy for clients and a high bar for the experience you deliver.
• The ability to think on your feet and find solutions when things don't go as planned.
• A can-do attitude and consistently positive energy.
• Familiarity with platforms like Squarespace, Shopify, or WordPress is a plus.

Responsibilities

• Managing a book of up to 50 active clients simultaneously from kickoff through website launch
• Running 3–4 client Zoom calls per day (45–60 minutes each) to gather input, set expectations, and move projects forward
• Translating client vision into actionable steps for internal teams, ensuring accuracy and quality
• Monitoring project timelines and proactively addressing delays or blockers before they impact the client
• Maintaining high CSAT scores and a target of 3–5 Google Reviews per quarter
• Hitting a target of 15 website launches per month
• Coordinating closely with the Product Fulfillment Team to build and connect IDX feeds
• Documenting client interactions and task management in Salesforce
• Contributing to process improvements, new product rollouts, and team training/mentorship initiatives

Skills

Client communication

Project management

Organization

Team player

Tech literacy

Tools

Salesforce

Zoom

Squarespace

Shopify

Job description

Luxurypresence is looking for an Onboarding Specialist to join our Client Success team in Austin, TX. You will guide the build‑out and design of award‑winning websites for luxury real‑estate professionals, acting as a brand ambassador and project manager through launch.

You’ll build strong client relationships, translate visions into actionable steps for internal teams, and manage timelines while delivering a polished product with white‑glove service.