Luxury Meeting Concierge

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate is seeking a Meeting Concierge to provide daily support to in-house group guests and meeting planners, maintaining a high level of service and urgency.

The role requires strong communication, multitasking, and Microsoft Office proficiency, with experience in luxury hotel environments preferred. You will be on the convention floor early and coordinate with hotel departments to ensure seamless events.

Qualifications

• Excellent customer service and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Previous experience in a Four Diamond or Luxury Hotel/Resort environment preferred.
• Previous Convention Service experience preferred.
• Able to stand or walk for long periods of time.

Responsibilities

• Provide daily support to in-house group guests and meeting planners with a sense of urgency.
• Maintain a friendly attitude, listening skills, and helpfulness on the convention floor.
• Follow uniform and grooming standards for professional appearance.
• Be present on the convention floor starting at 6am, with schedule adjustments as needed.
• Resolve guest issues calmly by listening and offering solutions.
• Desplease to communicate information daily to hotel departments via Nextel, email, or phone.
• Provide a daily Recap report to the Hotel detailing guest service issues.
• Promote hotel outlets and offerings through suggestive selling and guest recommendations.
• Be aware of local attractions and provide directions and information as needed.

Skills

Excellent Customer Service

Multitasking

Communication

Stand or Walk for long periods

Tools

Microsoft Office

Job description

Omni Orlando Resort at ChampionsGate is seeking a Meeting Concierge to provide daily support to in-house group guests and meeting planners, maintaining a high level of service and urgency.

The role requires strong communication, multitasking, and Microsoft Office proficiency, with experience in luxury hotel environments preferred. You will be on the convention floor early and coordinate with hotel departments to ensure seamless events.