Luxury Jewelry Showroom Experience Lead

77 consultants; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A premium jewelry retailer in Austin, TX is looking for a Customer Experience Assistant Manager to enhance service delivery and lead a dynamic team. The role involves overseeing team performance, ensuring operational efficiency, and crafting exceptional customer experiences. Ideal candidates will have retail management experience, strong leadership skills, and a desire to thrive in a luxury retail environment. We value organizational skills, collaboration, and a commitment to excellence.

Qualifications

• Proven experience in retail management or direct-to-consumer sales.
• Track record of recruiting and developing high-performing teams.
• Strong passion for delivering exceptional customer service.

Responsibilities

• Oversee the recruitment, training, and management of a Customer Experience team.
• Ensure the showroom and office operations are efficient and effective.
• Craft and deliver customized experiences for clients.

Skills

Customer service excellence

Team leadership

Problem-solving

Communication skills

Time management

CRM software

Education

Bachelor’s degree or equivalent experience

Job description

A premium jewelry retailer in Austin, TX is looking for a Customer Experience Assistant Manager to enhance service delivery and lead a dynamic team. The role involves overseeing team performance, ensuring operational efficiency, and crafting exceptional customer experiences. Ideal candidates will have retail management experience, strong leadership skills, and a desire to thrive in a luxury retail environment. We value organizational skills, collaboration, and a commitment to excellence.