Luxury Jewelry Retail Assistant Store Manager

Ross-Simons; Warwick (RI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary and incentives

Employee discounts

Medical, dental, vision, and 401(k)

Life insurance and additional perks

Job summary

Ross-Simons in Warwick, RI, is seeking an Assistant Store Manager to lead a full‑time, on‑site team and deliver an elevated customer experience. You’ll partner with the Store Manager to meet sales and operational goals while coaching staff and managing daily store activities.

You will play a key role in scheduling, performance reviews, and ensuring security, loss prevention, and inventory accuracy, with weekend and holiday flexibility as required.

Qualifications

• 3+ years of retail sales experience, including 1+ years in a supervisory or keyholder role; jewelry or luxury retail experience strongly preferred.
• Demonstrated record of personal sales achievement and ability to coach others toward performance goals.
• Working knowledge of diamonds, gemstones, and precious metals, or willingness to complete GIA or equivalent training.
• Strong communication, conflict-resolution, and organizational skills.
• Availability to work retail hours, including evenings, weekends, and holidays.
• Proficiency with point-of-sale and inventory management systems.
• Ability to stand for extended periods and lift up to 25 lbs. for stock and inventory handling.
• Ability to operate safe and vault equipment in accordance with security protocols.

Responsibilities

• Deliver a consultative, relationship-driven selling experience across fine jewelry, watches, and gifts, consistent with the Ross-Simons brand promise.
• Meet or exceed personal and store sales targets, including protection plan and financing attachment goals.
• Resolve escalated customer concerns with professionalism, discretion, and a focus on long-term customer loyalty.
• Support in-store events, trunk shows, and seasonal promotions.
• Actively participate in recruiting, onboarding, and training sales associates.
• Coach associates on selling technique, product knowledge, and customer service standards; provide real-time feedback.
• Support the Store Manager in conducting performance reviews and goal-setting.
• Help build associate schedules that balance customer coverage with payroll budget.
• Serve as Manager on Duty in the Store Manager's absence, with full accountability for store operations and staff.
• Support inventory control, including receiving, cycle counts, and reconciliation of high-value merchandise.
• Uphold security and loss-prevention protocols specific to jewelry, including safe procedures, case counts, and repair intake tracking.
• Maintain visual merchandising standards and showcase presentation consistent with brand guidelines.
• Oversee accurate tracking and timely customer communication for repairs and special orders.

Skills

Communication

Conflict resolution

Organization

Education

GIA or equivalent training

Tools

Point-of-sale systems

Inventory management systems

Job description

Ross-Simons in Warwick, RI, is seeking an Assistant Store Manager to lead a full‑time, on‑site team and deliver an elevated customer experience. You’ll partner with the Store Manager to meet sales and operational goals while coaching staff and managing daily store activities.

You will play a key role in scheduling, performance reviews, and ensuring security, loss prevention, and inventory accuracy, with weekend and holiday flexibility as required.