Assistant Luxury Jewelry Store Supervisor

Luxury Brand Holdings, Inc.; Cranston (RI); Presencial; USD 55.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Quarterly incentives

Employee discounts

Medical, dental, vision, 401(k)

Resumo da vaga

Ross-Simons is seeking an Assistant Store Manager in Cranston, RI to partner with the Store Manager, lead a team of sales associates, and drive sales while maintaining exceptional customer service on-site. The role requires full-time hours, with scheduling flexibility for evenings, weekends, and holidays.

You will coach staff, assist with hiring and training, and ensure smooth daily operations. As a senior retail leader in luxury jewelry, you will manage performance, schedule coverage, and

Qualificações

• 3+ years of retail sales experience, including 1+ years in a supervisory or keyholder role.
• Demonstrated record of personal sales achievement and ability to coach others toward performance goals.
• Working knowledge of diamonds, gemstones, and precious metals, or willingness to complete GIA or equivalent training.
• Strong communication, conflict-resolution, and organizational skills.

Responsabilidades

• Deliver a consultative, relationship-driven selling experience across fine jewelry, watches, and gifts, consistent with the Ross-Simons brand promise.
• Meet or exceed personal and store sales targets, including protection plan and financing attachment goals.
• Resolve escalated customer concerns with professionalism, discretion, and a focus on long-term customer loyalty.
• Support in-store events, trunk shows, and seasonal promotions.
• Actively participate in recruiting, onboarding, and training sales associates.
• Coach associates on selling technique, product knowledge, and customer service standards; provide real-time feedback.
• Support the Store Manager in conducting performance reviews and goal-setting.
• Help build associate schedules that balance customer coverage with payroll budget.
• Serve as Manager on Duty in the Store Manager's absence, with full accountability for store operations and staff.
• Support inventory control, including receiving, cycle counts, and reconciliation of high-value merchandise.
• Uphold security and loss-prevention protocols specific to jewelry, including safe procedures, case counts, and repair intake tracking.
• Maintain visual merchandising standards and showcase presentation consistent with brand guidelines.
• Oversee accurate tracking and timely customer communication for repairs and special orders.

Conhecimentos

Retail sales

Supervisory experience

Jewelry knowledge

POS systems

Inventory management

Communication

Availability evenings/weekends

Formação

GIA training (willing to complete)

Ferramentas

Point-of-sale systems

Inventory tools

Descrição da vaga

Ross-Simons is seeking an Assistant Store Manager in Cranston, RI to partner with the Store Manager, lead a team of sales associates, and drive sales while maintaining exceptional customer service on-site. The role requires full-time hours, with scheduling flexibility for evenings, weekends, and holidays.

You will coach staff, assist with hiring and training, and ensure smooth daily operations. As a senior retail leader in luxury jewelry, you will manage performance, schedule coverage, and