Luxury Jewelry Customer Experience Specialist

CadCamNYC; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

CadCamNYC, a jewelry design and production studio in New York, is seeking a full-time Customer Service Representative. This on-site role handles inquiries online, by phone, and in person, guiding customers through custom design, processing orders, and coordinating with design and production teams to ensure precision and timely delivery.

The ideal candidate possesses strong jewelry knowledge, excellent communication, and a proven ability to manage multiple tasks in a fast-paced environment while

Qualifications

• Jewelry knowledge is required.
• Customer-facing experience in service environments.
• Experience promoting customer satisfaction and customer experience through empathetic communication.
• Experience in retail, design, or manufacturing environments is beneficial.
• Strong verbal and written communication with active listening and clear, concise responses.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process orders and update customer records accurately.
• Coordinate with design and production teams to meet specifications and timelines.
• Resolve issues related to product specifications, delivery, or quality concerns.
• Guide customers through the custom design process and manage expectations for a positive experience.
• Share customer feedback to help refine service processes and contribute to continuous improvement.

Skills

Jewelry knowledge

Customer service

Customer support

Communication skills

Multitasking

On-site collaboration

Office software

CRM / ticketing tools

Jewelry/luxury experience

Job description

CadCamNYC, a jewelry design and production studio in New York, is seeking a full-time Customer Service Representative. This on-site role handles inquiries online, by phone, and in person, guiding customers through custom design, processing orders, and coordinating with design and production teams to ensure precision and timely delivery.

The ideal candidate possesses strong jewelry knowledge, excellent communication, and a proven ability to manage multiple tasks in a fast-paced environment while