Customer Service Representative

CadCamNYC; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

CadCamNYC, a jewelry design and production studio in New York, is seeking a full-time Customer Service Representative. This on-site role handles inquiries online, by phone, and in person, guiding customers through custom design, processing orders, and coordinating with design and production teams to ensure precision and timely delivery.

The ideal candidate possesses strong jewelry knowledge, excellent communication, and a proven ability to manage multiple tasks in a fast-paced environment while

Qualifications

• Jewelry knowledge is required.
• Customer-facing experience in service environments.
• Experience promoting customer satisfaction and customer experience through empathetic communication.
• Experience in retail, design, or manufacturing environments is beneficial.
• Strong verbal and written communication with active listening and clear, concise responses.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process orders and update customer records accurately.
• Coordinate with design and production teams to meet specifications and timelines.
• Resolve issues related to product specifications, delivery, or quality concerns.
• Guide customers through the custom design process and manage expectations for a positive experience.
• Share customer feedback to help refine service processes and contribute to continuous improvement.

Skills

Jewelry knowledge

Customer service

Customer support

Communication skills

Multitasking

On-site collaboration

Office software

CRM / ticketing tools

Jewelry/luxury experience

Job description

Company Description

CadCamNYC is a jewelry design and production studio that blends over 20 years of industry experience with advanced 3D printing technology. The team specializes in custom design and digital modeling while also operating as a respected high-end jewelry manufacturer. From initial concept through final production, CadCamNYC transforms unique design ideas into finished pieces. The studio’s modern, technology-driven approach supports a collaborative environment where creativity and precision are highly valued.

Role Description

This full-time, on-site Customer Service Representative role is based in New York, NY. The Customer Service Representative will respond to customer inquiries via phone, email, and in person, providing clear information about custom jewelry orders, timelines, and services. Daily tasks include processing orders, updating customer records, coordinating with design and production teams, and resolving issues related to product specifications, delivery, or quality concerns. The role also involves guiding customers through the custom design process, managing expectations, and ensuring a positive experience at each interaction. The successful candidate will contribute to continuous improvement by sharing customer feedback and helping refine service processes.

Qualifications

• Jewelry knowledge required
• Customer-facing skills in Customer Service and Customer Support, with the ability to handle inquiries and issues professionally.
• Experience promoting Customer Satisfaction and Customer Experience through empathetic communication and follow-through.
• Background working as or alongside Customer Service Representatives in a retail, design, or manufacturing environment is beneficial.
• Strong verbal and written communication skills, with active listening and clear, concise responses.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced setting.
• Comfort working on-site, collaborating with cross-functional teams, and interacting directly with customers.
• Proficiency with basic office software and customer management tools; experience with order or ticketing systems is a plus.
• Previous experience in jewelry, luxury goods, or a creative/design-focused environment is preferred but not required.