Luxury In-Room Dining Server | Napa Resort Experience

Auberge Collection; Napa (CA); On-site; USD 19,207 - 27,355; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa Valley is seeking an In-Room Dining Server to enhance guest experiences in the comfort of rooms. You will take orders, input into POS, deliver items, and ensure high-quality service while maintaining menu knowledge and guest satisfaction.

Candidates should have at least one year in customer service or hospitality, be able to work a flexible schedule including weekends, and be able to lift 30 lbs.

Qualifications

• Minimum of one year experience in customer service or the food service / hospitality industry.
• Must meet the minimum age requirements for food and alcohol service.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate and alcohol training certifications.
• Ability to lift 30lbs.

Responsibilities

• Accurately and quickly take and place orders and input them into the POS system ensuring correct timing and billing.
• Deliver requested items in an efficient and timely manner.
• Relate with guests about needs, and satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service.
• Retrieve orders from the POS system and communicate any special requests or modifications to the kitchen. Maintain knowledge of all menu items.
• Prepare the guest check accurately and collect payment or signature, as required
• Operate, maintain, and properly clean all restaurant equipment and fittings
• Ensure that the food delivery is tidy and keep an accurate par of food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas.
• Use safe food handling procedures and maintain a safe working environment by using proper skills and food safety guidelines
• Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units
• Check quality and expiration of all items; discard and replace according to established procedures.

Skills

Customer service experience

Job description

Stanly Ranch, Auberge Collection in Napa Valley is seeking an In-Room Dining Server to enhance guest experiences in the comfort of rooms. You will take orders, input into POS, deliver items, and ensure high-quality service while maintaining menu knowledge and guest satisfaction.

Candidates should have at least one year in customer service or hospitality, be able to work a flexible schedule including weekends, and be able to lift 30 lbs.