Luxury Housekeeping Supervisor | Forbes Five-Star Ops

Relais & Châteaux; Westerly (RI); On-site; USD 52,000 - 65,000; Full time

Job summary

Ocean House Management in Rhode Island is seeking a PM Housekeeping Supervisor to oversee daily housekeeping operations across Forbes Five-Star properties, including Room Attendants and Public Areas, ensuring guest rooms and spaces meet exacting standards. You will lead, coach, and train staff, coordinate with front desk, food & beverage, and engineering, while maintaining safety, inventory, and reporting.

Flexible scheduling, weekend/holiday shifts; reports to Director of Housekeeping; prior

Qualifications

• Previous experience in housekeeping, hospitality, guest services, or a related service-oriented environment.
• Demonstrated commitment to delivering exceptional guest service and maintaining high standards of cleanliness and presentation.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to lead by example, foster teamwork, and positively influence others through professional conduct and collaboration.
• Excellent verbal and written communication skills.
• Demonstrated reliability, accountability, and professionalism.
• Proficiency with basic computer applications, including Microsoft Outlook and operational software systems.

Responsibilities

• Assign and coordinate daily room assignments based on occupancy levels, guest preferences, VIP arrivals, departures, and operational priorities.
• Conduct detailed inspections of guest rooms, suites, public areas, and housekeeping projects to ensure compliance with Forbes Five-Star standards and company expectations.
• Lead, mentor, and motivate housekeeping team members to achieve departmental goals.
• Monitor employee productivity, attendance, and performance standards.
• Provide onboarding, training, coaching, and corrective action when appropriate.
• Engage guests warmly creating a welcoming and comfortable environment, encouraging the guest to become at ease.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Provide guests with warm farewells and invite them to return.
• Work closely and communicate effectively with all departments but especially front office staff, housekeeping, food & beverage, activities, and engineering to ensure the entire guest experience is exceptional, yet effortless on the part of the guest.
• Ensure compliance with safety, sanitation, and company policies.
• Provide amenity and food & beverage delivery to room as required.
• Manage departmental supply inventories and assist with ordering and cost controls.
• Ensure that daily reports, logs, and other required reporting are completed, and pertinent information is properly documented and passed on to the resort management.
• Maintain room number confidentiality and key control.

Skills

Hospitality experience

Guest service excellence

Leadership

Communication skills

Organizational skills

Reliability and professionalism

Outlook proficiency

Education

High school diploma

Associate's degree in Hospitality Management

Job description

Ocean House Management in Rhode Island is seeking a PM Housekeeping Supervisor to oversee daily housekeeping operations across Forbes Five-Star properties, including Room Attendants and Public Areas, ensuring guest rooms and spaces meet exacting standards. You will lead, coach, and train staff, coordinate with front desk, food & beverage, and engineering, while maintaining safety, inventory, and reporting.

Flexible scheduling, weekend/holiday shifts; reports to Director of Housekeeping; prior