Luxury Hotel Reservations Specialist

Dorchester Collection; Beverly Hills (CA); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Complimentary stays with breakfast in

50% off at bars and restaurants within

Service Excellence Training and DEI &B

Quarterly Employee Appreciation Day

Free Meals on Duty

Exclusive access to discount platform

Job summary

The Beverly Hills Hotel, part of the Dorchester Collection, is seeking a Restaurant Reservationist to join its front-of-house team in Beverly Hills. You will manage reservations, seat guests at optimal stations, and support a seamless dining experience for every guest.

We value energy, accuracy, and a passion for service excellence. The role requires excellent communication, teamwork across departments, and flexibility to adapt to a luxury hotel setting.

Qualifications

• Candidates must demonstrate strong customer service skills.
• Excellent communication, both verbal and written.
• Attention to detail is essential for reservations and guest lists.
• Flexibility to work in a fast-paced luxury-hospitality environment.

Responsibilities

• Manage all reservation bookings, requests and confirmations.
• Control seating flow and station rotation while maintaining guest lists.
• Communicate VIP needs and special requests to managers and servers.
• Coordinate with departments to ensure flawless guest experiences.

Skills

Customer service

Communication skills

Attention to detail

Flexibility

Tools

Computer literacy

Job description

The Beverly Hills Hotel, part of the Dorchester Collection, is seeking a Restaurant Reservationist to join its front-of-house team in Beverly Hills. You will manage reservations, seat guests at optimal stations, and support a seamless dining experience for every guest.

We value energy, accuracy, and a passion for service excellence. The role requires excellent communication, teamwork across departments, and flexibility to adapt to a luxury hotel setting.