Luxury Hotel Operations Leader - Rooms & F&B

Lotte Hotel Americas; Seattle (WA); On-site; USD 145,000 - 155,000; Full time

Benefits offered by this job

Bonus based on KPIs

Company Paid Life Insurance

Medical, Dental, and Vision plans

401k with company matching

Generous Paid Time Off

Public Transportation Discount

Hotel Employee Rate Program

Learning and Development program

Job summary

LOTTE HOTEL SEATTLE is seeking an experienced Hotel Manager to serve as the second-ranking operational leader, guiding all departments including Culinary, Food & Beverage, and Rooms. You will implement policies, drive revenue initiatives, and champion service excellence to meet financial and guest-satisfaction goals.

Working closely with the General Manager, you will oversee daily operations, lead a diverse team, and ensure alignment with Forbes Travel Guide standards and brand expectations in a

Qualifications

• Senior-level leadership experience in luxury hotel operations.
• 7+ years of progressive operational leadership in luxury hospitality.
• Proven track record of achieving financial and service objectives.
• Strong organizational, communication, and leadership capabilities.
• Fluent English communication and strong guest-service focus.

Responsibilities

• Provide leadership across all operating departments.
• Oversee daily revenue, labor, and performance reports.
• Drive initiatives to enhance guest satisfaction and profitability.
• Partner with department leaders on talent development and succession planning.

Skills

Leadership

Organizational skills

Communication

People management

Financial acumen

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Excel

Profitsage

Unifocus

ADP

Microsoft Outlook

Job description

LOTTE HOTEL SEATTLE is seeking an experienced Hotel Manager to serve as the second-ranking operational leader, guiding all departments including Culinary, Food & Beverage, and Rooms. You will implement policies, drive revenue initiatives, and champion service excellence to meet financial and guest-satisfaction goals.

Working closely with the General Manager, you will oversee daily operations, lead a diverse team, and ensure alignment with Forbes Travel Guide standards and brand expectations in a