Luxury Hotel Housekeeping Supervisor — Guest Experience Leader

Lotte Hotel Seattle; Seattle (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, Vision plans on Day 1

401k with company matching

Two weeks of Vacation Days

Nine paid Holidays

Personal Days

Job summary

LOTTE HOTEL SEATTLE is seeking a detail-oriented Housekeeping Supervisor to oversee daily housekeeping operations and ensure the highest standards of cleanliness, presentation, efficiency, and guest satisfaction. The Supervisor provides hands-on direction to the housekeeping team and coordinates daily operations, scheduling, and payroll processes.

You will supervise staff, manage inventory and training, and ensure compliance with hotel standards while coordinating with Front Office, Engineering,

Qualifications

• 1–2 years of housekeeping supervisory or leadership experience in a luxury hotel.
• Strong knowledge of housekeeping procedures, room inspections, and linen management.
• Experience with scheduling, inventory, payroll/timekeeping, and administrative functions preferred.
• Excellent attention to detail and commitment to quality.
• Working knowledge of PMS, housekeeping systems, and Microsoft Office.

Responsibilities

• Supervise and coordinate daily housekeeping operations, assignments, staffing, breaks, and coverage based on occupancy and business needs.
• Conduct inspections of guest rooms, suites, public areas, and back-of-house areas and ensure standards are consistently maintained.
• Lead daily team briefings and communicate priorities, VIP information, special requests, and operational updates.
• Assist with onboarding, training, scheduling, attendance, payroll, timekeeping, and productivity monitoring.
• Manage housekeeping inventory, including linens, guest amenities, cleaning supplies, chemicals, and equipment; conduct counts, place orders, receive supplies, and minimize waste.
• Ensure VIP rooms, guest requests, amenities, and preferences are completed accurately and on time.
• Respond to guest requests and housekeeping concerns and follow up to ensure satisfaction.
• Coordinate with Front Office, Engineering, Laundry, Security, and other departments regarding room readiness, maintenance issues, supplies, and operational needs.
• Maintain accurate departmental records, schedules, reports, inspection documentation, and required checklists.
• Ensure compliance with hotel standards, safety procedures, health and sanitation requirements, and proper handling of chemicals and equipment.
• Support sustainability initiatives and identify opportunities to improve efficiency, quality, and team performance.
• Maintain a professional, organized, and positive working environment.
• Perform other duties as assigned by the Housekeeping Manager or senior leadership.
• Ability to work varied shifts, including weekends, overnight, and holidays.

Job description

LOTTE HOTEL SEATTLE is seeking a detail-oriented Housekeeping Supervisor to oversee daily housekeeping operations and ensure the highest standards of cleanliness, presentation, efficiency, and guest satisfaction. The Supervisor provides hands-on direction to the housekeeping team and coordinates daily operations, scheduling, and payroll processes.

You will supervise staff, manage inventory and training, and ensure compliance with hotel standards while coordinating with Front Office, Engineering,