Luxury Hotel Housekeeping Manager (Temporary)

Accor; New York (NY); Presencial; USD 86 000 - 105 000; Tempo integral

Resumo da oferta

The Plaza, located in the heart of Midtown Manhattan, seeks a Temporary Housekeeping Manager to oversee day-to-day housekeeping operations until about January 20, 2027. The role directs room attendants and housemen to maintain exceptional cleanliness and service standards in a five-diamond property.

Compensation is $95,000 per year. Strong English communication, leadership, and hospitality discipline are essential, with prior union experience preferred in a luxury hotel setting.

Qualificações

• Excellent English, verbal and written communication skills.
• Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment.
• Degree in Hospitality Management a plus.
• Prior experience in Union Environment highly preferred.

Responsabilidades

• Begin Day by inspecting all showrooms, out of order and vacant clean room.
• Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis.
• Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments.
• Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness.
• Inspect and update all vacant clean inspected rooms in the computer as soon as they become available.
• Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily.
• Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed.
• Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed.
• Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm.
• Upon guest departure re-check room for any forgotten item
• Maintain database of guest preferences
• Report all room discrepancies with front desk daily before the end of shift.
• Report Engineering deficiencies daily to Housekeeping Office Coordinator
• Encounters all guests and employees in a professional, service-oriented manner
• Report and handle all guest requests, complaints and service related issues
• Make recommendations to improve service and ensure more efficient operation
• Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
• Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
• Maintaining a good professional relationship with all contacts both inside and outside of the hotel
• Establish and maintain effective communication process with the entire hotel departments
• Inform Housekeeping Management of any absence from duty, reasons and or request additional days off
• Assist with disciplinary action when necessary
• Assist with interviews and new hiring process
• Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards
• Comply with all hotel and departmental standards, policies and procedures
• Perform other related duties as requested by supervisor
• Adhere to Fairmont Grooming Standards at all times
• Comply with all hotel and departmental standards, policies and procedures
• Observe health and safety guidelines at all times
• Wear safety equipment and/or protection if required

Conhecimentos

PMS System

Microsoft Office

Attention to detail

Guest service

Communication

Team player

Formação académica

Degree in Hospitality Management

Descrição da oferta de emprego

The Plaza, located in the heart of Midtown Manhattan, seeks a Temporary Housekeeping Manager to oversee day-to-day housekeeping operations until about January 20, 2027. The role directs room attendants and housemen to maintain exceptional cleanliness and service standards in a five-diamond property.

Compensation is $95,000 per year. Strong English communication, leadership, and hospitality discipline are essential, with prior union experience preferred in a luxury hotel setting.