Luxury Hotel Housekeeper - Guest Comfort Champion

Churchill Downs; Dumfries (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Churchill Downs Incorporated in Dumfries, Virginia is seeking a dedicated Housekeeping Team Member to clean guestrooms and public areas under the supervision of the Housekeeping Supervisor. You will maintain cleanliness, restock supplies, and ensure guest privacy and safety.

Responsibilities include making beds, sanitizing rooms, reporting maintenance needs, and cooperating with a diverse team to deliver exceptional guest experiences at The Rose Gaming Resort.

Qualifications

• High School Diploma or GED preferred.
• Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
• Good verbal and written communication skills required.
• Knowledge of housekeeping service techniques and productivity expectations.
• Ability to identify and prioritize issues.
• Must be personable and professional, capable of using caution and discretion in communication.

Responsibilities

• Clean guestrooms and public areas, make beds, and replenish all collaterals, supplies, amenities and coffee pods and condiments.
• Respect guests' requests and preferences while adhering to policies.
• Find solutions to guest complaints and report maintenance issues; carry a radio and communicate with team discreetly.
• Conduct daily inspections of guestrooms to ensure cleanliness and maintenance standards.
• Follow OSHA rules for chemical usage and proper labeling of hazardous supplies.
• Ensure equipment is maintained and used according to health and safety policies.
• Motivate and coach team members to collaborate, learn, perform, and grow.
• Report guest requests to the Supervisor or Office Coordinator as needed.
• Perform other duties to support department efficiency.

Skills

Communication skills

Verbal communication

Written communication

Education

High School Diploma or GED

Virginia Racing Commission License

Driver's License

Job description

Churchill Downs Incorporated in Dumfries, Virginia is seeking a dedicated Housekeeping Team Member to clean guestrooms and public areas under the supervision of the Housekeeping Supervisor. You will maintain cleanliness, restock supplies, and ensure guest privacy and safety.

Responsibilities include making beds, sanitizing rooms, reporting maintenance needs, and cooperating with a diverse team to deliver exceptional guest experiences at The Rose Gaming Resort.