Luxury Hotel General Manager - Guest Experience & Growth

Omni Hotels & resorts; Frisco City (AL); Presencial; USD 160.000 - 220.000; Jornada completa

Descripción de la vacante

Omni Frisco Hotel at The Star in Frisco, TX, seeks a seasoned General Manager to lead all aspects of hotel operations, guest and associate satisfaction, HR, financial performance, and sales. You will build and implement property-wide strategies, partner with the Dallas Cowboys ecosystem, drive RevPAR growth, manage executive leadership, and foster an outstanding service culture across teams.

Join a luxury hotel anchored in The Star's vibrant district with opportunities to shape strategic

Formación

• Leadership and team-building abilities.
• Excellent verbal and written communication skills.
• Strong customer service orientation and guest focus.
• Experience with P&L responsibilities and financial acumen.
• Ability to develop strategic partnerships and drive revenue.

Responsabilidades

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results.
• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews STR and market reports to monitor position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing.
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are budgeted and deployed effectively.
• Works collaboratively with the partnership group to build relationships to aid objectives.
• Holds staff accountable for performance with an open-door policy.
• Communicates a clear and consistent message regarding property goals.
• Fosters associate engagement to provide excellent service.
• Conducts annual performance appraisals with direct reports per SOP.
• Hires executive committee team members with expertise, creativity and leadership.
• Collaborates with Homeowners Associations and Global Sales Offices to build relationships.
• Provides strategic direction and support to ensure the success of the group sales team.
• Participates in daily Operations meetings to ensure interdepartmental communication and guest satisfaction.
• Participates in risk management issues including legal and workers' compensation.
• Ensures accurate revenue, expense and labor forecasts and execution.
• Creates development plans based on strengths and career goals.
• Manages strategic partner relationships representing Omni.

Conocimientos

Leadership

Communication

Customer service

P&L management

Partnerships

Strategic planning

Educación

Bachelor’s degree preferred

Descripción del empleo

Omni Frisco Hotel at The Star in Frisco, TX, seeks a seasoned General Manager to lead all aspects of hotel operations, guest and associate satisfaction, HR, financial performance, and sales. You will build and implement property-wide strategies, partner with the Dallas Cowboys ecosystem, drive RevPAR growth, manage executive leadership, and foster an outstanding service culture across teams.

Join a luxury hotel anchored in The Star's vibrant district with opportunities to shape strategic