General Manager

Omni Hotels & resorts; Frisco City (AL); On-site; USD 160,000 - 220,000; Full time

Job summary

Omni Frisco Hotel at The Star in Frisco, TX, seeks a seasoned General Manager to lead all aspects of hotel operations, guest and associate satisfaction, HR, financial performance, and sales. You will build and implement property-wide strategies, partner with the Dallas Cowboys ecosystem, drive RevPAR growth, manage executive leadership, and foster an outstanding service culture across teams.

Join a luxury hotel anchored in The Star's vibrant district with opportunities to shape strategic

Qualifications

• Leadership and team-building abilities.
• Excellent verbal and written communication skills.
• Strong customer service orientation and guest focus.
• Experience with P&L responsibilities and financial acumen.
• Ability to develop strategic partnerships and drive revenue.

Responsibilities

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results.
• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews STR and market reports to monitor position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing.
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are budgeted and deployed effectively.
• Works collaboratively with the partnership group to build relationships to aid objectives.
• Holds staff accountable for performance with an open-door policy.
• Communicates a clear and consistent message regarding property goals.
• Fosters associate engagement to provide excellent service.
• Conducts annual performance appraisals with direct reports per SOP.
• Hires executive committee team members with expertise, creativity and leadership.
• Collaborates with Homeowners Associations and Global Sales Offices to build relationships.
• Provides strategic direction and support to ensure the success of the group sales team.
• Participates in daily Operations meetings to ensure interdepartmental communication and guest satisfaction.
• Participates in risk management issues including legal and workers' compensation.
• Ensures accurate revenue, expense and labor forecasts and execution.
• Creates development plans based on strengths and career goals.
• Manages strategic partner relationships representing Omni.

Skills

Leadership

Communication

Customer service

P&L management

Partnerships

Strategic planning

Education

Bachelor’s degree preferred

Job description

Omni Frisco Hotel at the Star

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Overview

This position functions as the primary, strategic business leader of the Omni Frisco Hotel, responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales and revenue generation intended to deliver a return on investment to ownership. The General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.

Responsibilities

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are being budgeted and deployed effectively and within program.
• Works collaboratively with the partnership group to build strong relationships to aid the business objectives of the hotel.
• Holds staff accountable for successful performance in a positive manner.
• Utilizes an “open door” policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Fosters associate engagement to providing excellent service.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Works collaboratively with various Homeowners Associations and Global Sales Offices to build and nurture strong relationships to aid the business objectives of the resort
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
• Participates directly in risk management issues and prevention including legal and workers compensation
• Ensures accurate revenue, expense and labor forecasts and execution
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.
• Manage strategic partner relationships representing Omni

Qualifications

• 3-5 years minimum experience as a General Manager in an upscale environment preferred
• Previous experience in a similar environment and type of hotel preferable
• Experience in managing strategic, high level partnerships
• Strong leadership skills
• Excellent communications skills
• Able to motivate team to provide best-in-class customer service
• 10+ years of P&L responsibilities
• Bachelor’s degree preferred

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.