Luxury Guest Experience Host & Storyteller

The Clyde Hotel; Albuquerque (NM); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k match 25%

Employee discounts on Heritage Hotels/

Complimentary meals during shifts

Free employee parking

Growth opportunities

People-first culture rooted in NewMex

Job summary

Heritage Hotels & Resorts in New Mexico seeks a Guest Experience Host to create meaningful, memorable experiences from arrival through departure. You will deliver refined service, tell the property story, and ensure guests feel welcomed, valued and connected to the Heritage experience.

In this role you will anticipate guest needs, coordinate with back‑of‑house teams, advise on events, amenities and local attractions, maintain discretion with guest information, and uphold safety and professional

Qualifications

• High school diploma or equivalent.
• 0–2 years of guest-facing hospitality or customer service experience, or equivalent education.
• Luxury or high-volume hospitality experience preferred.
• Exceptional guest service skills with a passion for creating elevated guest experiences.
• Strong interpersonal and communication skills with the ability to engage confidently with guests and team members.
• Demonstrated emotional intelligence and ability to anticipate and respond to guest needs.
• Ability to remain professional and composed in a fast-paced environment.

Responsibilities

• Maintain a high level of positive and professional interaction with coworkers and guests.
• Work closely with back of house teams to ensure all guest needs and requests are fulfilled.
• Maintain a strong focus on guest experience and base decisions on exceeding expectations especially when resolving concerns or complaints.
• Welcome guests into the unique accommodation experience by articulating the story and mindset of the property.
• Deliver refined seamless service while maintaining confidentiality for guest safety and comfort.
• Provide knowledgeable recommendations regarding hotel events, amenities, local attractions, restaurants and experiences.
• Maintain the utmost care and confidentiality with all guest information.
• Acknowledge special occasions and coordinate room upgrades and amenities when applicable.
• Anticipate guest needs and respond with proactive thoughtful service.

Skills

Guest-facing hospitality

Interpersonal communication

Emotional intelligence

Problem-solving

Attention to detail

Reservation systems knowledge

Flexibility (nights, weekends, andhol

Education

High school diploma or equivalent

Tools

Reservation systems

POS systems

Microsoft Office/Google Workspace

Job description

Heritage Hotels & Resorts in New Mexico seeks a Guest Experience Host to create meaningful, memorable experiences from arrival through departure. You will deliver refined service, tell the property story, and ensure guests feel welcomed, valued and connected to the Heritage experience.

In this role you will anticipate guest needs, coordinate with back‑of‑house teams, advise on events, amenities and local attractions, maintain discretion with guest information, and uphold safety and professional