Luxury Front Office Director for Forbes-Level Service

Carneros Resort and Spa

Napa (CA)

On-site

USD 120,000 - 180,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Carneros Resort and Spa in Napa, CA seeks a Director of Front Office to lead the guest arrival and departure experience across Front Desk, Guest Services, AYS and Bell Services, maintaining Forbes-level luxury standards. You will optimize systems, train teams, collaborate cross-functionally, and manage labor, scheduling, and payroll while driving guest satisfaction and revenue opportunities.

Ideal candidate has 5+ years in luxury hotel front office leadership, deep hospitality tech knowledge,

Qualifications

5+ years of progressive Front Office leadership in luxury resorts or hotels.
Deep knowledge of hospitality systems and technology.
Demonstrated ability to coach and develop high-performing teams.
Strong communication and financial acumen.

Responsibilities

Lead strategic and operational Front Office leadership for Front Desk, Guest Services, AYS and Bell Services.
Oversee labor, scheduling, payroll, and budgeting aligned with business volumes.
Drive Forbes-level service standards from pre-arrival to post-departure.
Collaborate cross-departmentally to ensure seamless guest transitions and VIP experiences.