Luxury Front Desk Supervisor — Guest Experience Lead

Oxford Suites & Hotels; Chico (CA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

401(k) with profit sharing

Generous paid time off

Exclusive discounts at our properties

Ongoing training and career growth

Job summary

Oxford Collection of Hotels in Chico, CA is seeking a Front Desk Supervisor for Hotel Katerina to oversee front desk operations and deliver Four-Diamond service. This role prioritizes guest satisfaction, training, scheduling, and performance of Guest Experience Representatives.

The position requires 2+ years of supervisory experience, a High School Diploma or GED, and a passion for hospitality. Oxford offers competitive pay, benefits, and ongoing development opportunities.

Qualifications

• Experience supervising front desk or hotel staff.
• Strong guest service and interpersonal skills.
• Ability to lead a team and manage shifts effectively.

Responsibilities

• Welcome guests with a polished, professional demeanor and oversee check-in/check-out processes.
• Provide hotel information, amenities details and local recommendations to guests.
• Process reservations, payments and special requests with accuracy and discretion.
• Upsell upgrades and special services to enhance guest experiences.
• Coordinate with bell staff, valet, housekeeping and F&B for guest needs.
• Handle guest concerns professionally, aligning with Forbes service standards.

Skills

Guest service

Supervisory ability

Team leadership

Detail orientation

Professional appearance

Communication

Education

High School Diploma or GED

2+ years supervisory experience

Hospitality / hotel work experience

Job description

Oxford Collection of Hotels in Chico, CA is seeking a Front Desk Supervisor for Hotel Katerina to oversee front desk operations and deliver Four-Diamond service. This role prioritizes guest satisfaction, training, scheduling, and performance of Guest Experience Representatives.

The position requires 2+ years of supervisory experience, a High School Diploma or GED, and a passion for hospitality. Oxford offers competitive pay, benefits, and ongoing development opportunities.