Luxury Front Desk Concierge

Pyramid Global Hospitality; Chatham (AK); On-site; USD 25,000 - 33,000; Full time

Job summary

Pyramid Global Hospitality, a leading hospitality management company, is seeking a Front Desk Agent for Chatham Bars Inn in Chatham, MA. You will provide the utmost guest service, handle check-in/check-out efficiently, manage keys, wake-up calls, directions, and guest inquiries.

Responsibilities include quoting rates, coordinating with Housekeeping, balancing cash, handling calls, supporting management, and maintaining a professional appearance.

Qualifications

• Superior customer service skills.
• Ability to multi-task in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Excellent computer skills and telephone etiquette.
• Ability to work closely with other departments to ensure guest satisfaction.
• Well-groomed appearance and professional demeanor.
• Previous hospitality experience is welcome but not required.

Responsibilities

• Provide quotes for room rates and up-sell when possible.
• Assist in coordinating Front Desk and Housekeeping departments.
• Verify charges posted to guest folios and collect payments.
• Balance cash and cash equivalents at shifts' start and end.
• Respond to phone inquiries and provide guest information.
• Provide administrative and reception support to management and staff.
• Greet guests warmly and use guest names for service.

Skills

Customer service

Multi-tasking

Fast-paced

Attention to detail

Computer skills

Team collaboration

Stand for long periods

Experience preferred

Job description

Pyramid Global Hospitality, a leading hospitality management company, is seeking a Front Desk Agent for Chatham Bars Inn in Chatham, MA. You will provide the utmost guest service, handle check-in/check-out efficiently, manage keys, wake-up calls, directions, and guest inquiries.

Responsibilities include quoting rates, coordinating with Housekeeping, balancing cash, handling calls, supporting management, and maintaining a professional appearance.