Luxury Experiences Manager

Solomon Page; New York (NY); On-site; USD 96,000 - 104,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Direct deposit benefits

Commuter benefits

Job summary

Solomon Page is seeking a Luxury Experience Manager for their New York office to oversee their exclusive membership program. This role requires a proactive individual with 4–6 years of experience in luxury client services, excellent communication abilities, and the capacity to manage high-touch relationships effectively.

The ideal candidate will drive the strategic growth of the membership program and will be responsible for delivering exceptional experiences to members. A comprehensive benefits package, including medical, dental, and 401(k), is offered.

Qualifications

• 4–6 years of experience in luxury or premium membership client services.
• Proven track record of activating a network of industry partners.
• Excellent written and verbal communication skills.

Responsibilities

• own and manage a portfolio of the brand's members.
• build relationships with members and potential clients.
• identify opportunities to drive incremental revenue.

Skills

Luxury membership experience

High-touch client service

Sales acumen

Strong communication skills

Emotional intelligence

Job description

We are looking for a top Luxury Experience Manager for a top media company at their NY offices! We are seeking a poised, member‑centric Experiences Manager to drive the strategic evolution of our membership program. This role sits at the intersection of client service, sales, partner relations, and program execution, and is critical to ensuring the seamless delivery and continued strategic growth of the brand's membership program. The ideal candidate has a strong background in luxury membership, high‑touch client services, or premium sales environments, and is comfortable operating with a high degree of ownership and accountability. We are looking for a proactive, solutions‑oriented individual who can independently manage both strategic priorities and day‑to‑day execution, while delivering an exceptional experience to our global membership base. Experience working with international teams, premium clients, and a willingness to travel are essential.

Pay rate: $48/hour
Location: Onsite New York, New York

Responsibilities

Member Relations & Portfolio Management

• High‑Touch Member Management: Own and manage a portfolio of the brand's members, delivering exceptional, responsive, and highly personalized service.
• Relationship Development: Build and maintain strong relationships members, prospective clients, and key industry stakeholders.
• Bespoke Access & Experience: Collaborate with internal and external partners to deliver exclusive, high‑value access and experiences for members.
• External Representation: Confidently represent brand in member‑facing and partner‑facing environments, maintaining a polished and professional presence.

Commercial Contribution & Sales Retention

• Revenue Delivery: Own and deliver against individual sales and renewal targets through proactive member management and relationship development.
• Pipeline Management: Support new member acquisition efforts, including outreach, proposal development, and conversion.
• Revenue Growth: Identify and action on opportunities to drive incremental revenue within the member base and through programming and partnerships.
• Value Proposition Development: Contribute to the ongoing refinement of the brand's offering, ensuring it remains competitive and compelling within the global luxury landscape.

Program Oversight & Operational Excellence

• Partnership Contribution & Execution: Utilize an existing network of industry stakeholders to introduce and close high‑value partnership opportunities, ensuring every collaboration aligns with brand standards and enhances the member experience.
• Quality Control: Uphold the brand's value proposition across all member interactions, programming, and communications, ensuring consistency with brand standards.
• Agile Problem Solving: Demonstrate strong, independent decision‑making when managing member requests or escalations, ensuring swift and thoughtful resolution.
• Program Oversight: Oversee the delivery of programming and member experiences, partnering closely with Events & Marketing teams to ensure all touchpoints are executed to the highest standard.

Required Qualifications

• Experience: 4–6 years of experience in luxury/VIC client services, premium membership, high‑touch sales environments, with a proven track record of activating a robust network of industry partners and luxury stakeholders.
• Commercial Acumen: Demonstrated ability to contribute to revenue growth through client management and sales.
• Operational Excellence: Proven ability to manage multiple complex workstreams with exceptional attention to detail and strong organizational skills.
• Autonomy & Accountability: Comfortable operating independently, with strong decision‑making skills and the ability to manage priorities with minimal oversight.
• Diplomatic Communication: Excellent written and verbal communication skills, with a polished and professional presence suited to clients.
• Emotional Intelligence: Strong interpersonal skills with the ability to navigate high‑pressure situations with discretion and composure.
• Cross-Functional Collaborator: Demonstrated success in driving alignment across cross‑functional departments; a natural collaborator who can build bridges and foster strong inter‑departmental partnerships.
• Global Perspective: Knowledge of luxury consumers across key international markets; experience working with global teams is highly desirable.
• Adaptability: A proactive, solutions‑oriented mindset with the ability to pivot quickly in a fast‑paced environment.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.