Luxury EV Delivery Specialist

Lucid Motors; Millbrae (CA); On-site; USD 43,000 - 47,000; Full time

Job summary

Lucid Motors in California is seeking a Delivery Associate to manage customer vehicle deliveries, ensure vehicle readiness, and complete all required paperwork. You will guide customers through features and tailor the experience to individual needs.

The role requires 2–5 years of customer-facing experience, strong interpersonal/organizational skills, comfort with ambiguity, and Salesforce proficiency. Weekend, evening, and travel flexibility are expected, with a valid driver’s license.

Qualifications

• 2-5 years of customer facing professional experience.
• Excellent interpersonal and organizational skills with the ability to relentlessly prioritize and problem solve.
• Comfortable navigating ambiguity.
• Experience in a luxury retail or hospitality environment preferred.
• Comfort with using Salesforce or equivalent CRM system.
• A Bachelor’s degree or equivalent experience in business, sales, or related discipline.
• Ability to engage with all customers and members of the Lucid community in an authentic and courteous manner.

Responsibilities

• Manage a pipeline of assigned deliveries through regular communication with Sales Specialist to align on delivery readiness.
• Conduct pre-delivery conversations with customers to confirm delivery details and set clear expectations.
• Guide customer through the key features and functions of their Lucid vehicle and tailoring the experience to their needs.
• Conduct post-delivery conversations with customers to address any questions which may arise after the day of delivery.
• Manage a pipeline of lease-end customers to schedule grounding of their vehicle upon lease maturation.
• Book and track final mile transport as necessary, coordinating with the customer and carrier.
• Assist with daily operations as needed.

Skills

Interpersonal skills

Organizational skills

Problem solving

Adaptability

Customer facing

Education

Bachelor's degree or equivalent experience in business, sales, or related discipline

Tools

Salesforce

Job description

Lucid Motors in California is seeking a Delivery Associate to manage customer vehicle deliveries, ensure vehicle readiness, and complete all required paperwork. You will guide customers through features and tailor the experience to individual needs.

The role requires 2–5 years of customer-facing experience, strong interpersonal/organizational skills, comfort with ambiguity, and Salesforce proficiency. Weekend, evening, and travel flexibility are expected, with a valid driver’s license.