Luxury Ecommerce & Customer Experience Specialist

Apparis; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

APPARIS is a contemporary fashion and lifestyle brand based in New York City, seeking an Ecommerce & Customer Experience Specialist to support the busiest season. The role spans daily website operations, marketplace management, and order fulfillment, with a focus on elevating the customer shopping experience.

The ideal candidate communicates clearly, stays highly organized, and is passionate about fashion.

Qualifications

• Experience in ecommerce, customer service, luxury retail or fashion.
• Fluent English; French language proficiency preferred.
• Excellent written and verbal communication with strong attention to detail.
• Proactive, customer-first mindset with ability to multitask.
• Familiarity with Shopify or marketplace operations is a plus.

Responsibilities

• Manage daily customer inquiries via email and service channels.
• Assist customers with product inquiries, sizing, shipping, returns, exchanges, and order updates.
• Proactively improve customer experience and resolve issues.
• Support VIP outreach, styling services, product recommendations, and exclusive offers.
• Assist with ecommerce operations: order management, refunds, and marketplace listings.

Skills

Fluent English

French proficiency

Excellent communication

Organized

Problem solving

Customer-focused

Tools

Shopify platform

Farfetch system

Job description

APPARIS is a contemporary fashion and lifestyle brand based in New York City, seeking an Ecommerce & Customer Experience Specialist to support the busiest season. The role spans daily website operations, marketplace management, and order fulfillment, with a focus on elevating the customer shopping experience.

The ideal candidate communicates clearly, stays highly organized, and is passionate about fashion.