Luxury Condo GM | Operations & Guest Experience

Guest Services, Inc.; Fort Myers (FL); On-site; USD 95,000 - 102,000; Full time

Job summary

Guest Services, Inc. seeks a General Manager to oversee operations and facilities management for a condominium property near McGregor in Gulf Harbor. The role drives financial performance with responsibility for personnel, vendor contracts, and board reporting.

Compensation ranges from $95,000 to $102,000 annually based on experience. The General Manager leads a team, ensures service excellence, and coordinates across management to meet client goals while maintaining compliance and safety

Qualifications

• High School Diploma/GED required. Bachelor’s or Business Degree preferred.
• 3-5 years of experience in related management (facilities management such as hotel, resort, rental or condo).
• Strong maintenance & project oversight experience required.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; be a team leader; ability to problem-solve.
• Proven ability in human resources/personnel management.
• High rise property management preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Strong computer skills required, specifically Microsoft Word, Excel, Outlook and web search engines. Knowledge of Enumerate/Tops accounting software preferred.
• Ability to present typical financial reports such as P&L, Variance to Budget, Balance Sheet, AR, AP, Bank statement reconciliation.

Responsibilities

• Plan and develop daily operations. Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
• Maintain accounting records, client’s reporting requirements, vendor expense control and negotiating contracts and bids. Manage P&L statement, offering variance to budget explanations.
• Respond to client inquiries and resolve client complaints.
• Maintain the official records as outlined in Florida Statute, of the client.
• Attend all board and committee meetings, offering management reports and advice on the physical plant and administration of the community. Keep records and minutes of board and committee meetings.
• Assist in developing a body of leadership through committees and provide the necessary administrative tools to the board to enable them to make decisions in accordance with the community’s directives.
• Assist the board of directors’ decision making process by means of providing information gathering and fact finding support; implementing the boards decisions; and administering the services, programs and operations of the community within the policies and guidelines set by the board.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment, housekeeping, sanitation, uniform dress and expense control. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

Skills

Staff management

Budgeting/financial mgmt

HR/personnel management

Facilities management

Customer service

Leadership

Communication

Project oversight

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

Excel

Word

Outlook

Job description

Guest Services, Inc. seeks a General Manager to oversee operations and facilities management for a condominium property near McGregor in Gulf Harbor. The role drives financial performance with responsibility for personnel, vendor contracts, and board reporting.

Compensation ranges from $95,000 to $102,000 annually based on experience. The General Manager leads a team, ensures service excellence, and coordinates across management to meet client goals while maintaining compliance and safety